Residential natural gas
Let’s outline how we can help you get connected.
- Check if gas is available
First things first, call us on 13 21 80 and we can let you know if natural gas can be connected to your property. If you have an existing pipeline connected to your property and a mains extension isn’t required, we can help get you connected within five working days of receiving your connection request.
If you don’t have an existing pipeline, we’ll help arrange the connection. The process below applies to most homes, but if you are in a unit or part of a strata development, the process may vary. We’ll explain it all when you call us on 13 21 80.
- Let us organise a quote
If natural gas is available in your area but the mains don’t reach your home, we can organise a quote on your behalf from ATCO Gas – the network operator – who will extend the gas mains to your home. We should receive a response within four weeks and when we do, we’ll share the details for your approval.
ATCO Gas will usually provide up to 20 metres of gas service pipe from the property boundary to your meter box free of charge, unless the property is located in a boundary connection area (such as the Perth Hills). In this case, additional charges may apply.
- Install a meter box
Once you’ve agreed to and paid for pipe connection, you’ll need to arrange a licensed gas fitter to install a meter box in an approved position on your property. This must be completed before you can have your gas service pipe laid.
- Open a Kleenheat account
As well as a meter box, you’ll need an account with your gas supplier. Call us on 13 21 80 and we’ll be happy to guide you through your options and find the best Kleenheat plan for you.
- Submit a request for gas
Now you’re signed up and ready to go, we’ll send you a ‘Gasfitter Request for Gas’ online form, which needs to be completed by a licensed gas fitter and returned to Kleenheat. Please make sure you include your account number in this form.
- Registering your connection request
Once we have your ‘Gas Fitter Request for Gas’ form, we’ll lodge your connection request with the ATCO Gas on your behalf (within five working days).
- The connection process
ATCO Gas will lay the service pipe and install a gas meter into your new meter box, typically within 15 working days of receiving your connection request.
- Notice of completion
Once the pipe is laid, your gas fitter can now complete your home’s internal pipework and install and test your appliances. Within 48 hours of installation, a ‘Notice of Completion’ must be completed in full, signed by the gas fitter and submitted to ATCO Gas by post to: ATCO Gas Australia, PO Box 3006, Success, WA 6964.