This is the official Privacy Policy of Wesfarmers Kleenheat Gas Pty Ltd (referred to here as “Kleenheat”, “we”, “our”, “us”).
This policy explains how we collect, store, use and disclose personal information (including credit-related information) and also explains your rights to access and correct that information, or make a complaint about how we handle personal information.
Under the Privacy Act, “personal information” means information which identifies you as an individual or from which your identity can be reasonably ascertained (and regardless of the form of the information, and regardless of whether it is true or not). In this policy “credit-related information” means credit information, credit eligibility information (as those terms are defined in the Privacy Act), and similar information relating to credit worthiness. Credit-related information includes (but is not limited to) information regarding identification, information regarding your application with us, and credit reporting information that we obtain from credit reporting bodies or which we derive from such reporting information.
If we decide to change our Privacy Policy, we will post changes on this page.
In this policy a reference to “Related Companies” means companies in the Wesfarmers Group of companies including (but not limited to) Wesfarmers, Wesfarmers Chemicals Energy & Fertilisers, OneData, One Pass as well as other Wesfarmers companies who participate in Flybuys such as Kmart, Bunnings, Target, Officeworks.
We only collect personal information if it is necessary for one of our functions or activities. The types of personal information we collect will depend on the reason for collection. Generally, the information that we could collect about you includes:
In addition, we collect personal information relating to:
Financial information that we collect (including through our website, telephone and email) is used by us to bill you for products and services. Any bank account and credit card numbers that are collected are used for the purpose of transaction approval and funds transfer, and are securely held.
We may not be able to provide our products or services, or make offers to you without your personal information. Sometimes, you can purchase goods from us without disclosing personal information, but in this situation we may not be able to provide you with the full range of services available.
Kleenheat collects personal information in a variety of ways and in different situations. In particular, we collect personal information when:
Where it is reasonable and practicable to do so, we collect your personal information directly from you when you correspond with us, register your details with us, enter into arrangements with us, or provide feedback to us.
Depending on the nature of our interaction with you, we may collect personal information from third parties – for instance, from service providers that assist customers in setting up or transferring gas accounts when moving home or from energy network distributors and market operators, who provide energy usage data and associated information, or from providers such as NearMaps that supply household attribute information linked to your address (for example roof type and size) to help us assess energy solutions, such as solar and battery suitability.
We will also, from time to time, collect personal information from our Related Companies, and from trusted third parties such as Flybuys (as described in ‘Our relationship with Flybuys’ section below), OnePass, credit insurers, credit reporting bodies or external bodies such as the Energy and Water Ombudsman’s Office and Services Australia or (where you consent), installers (including installers participating on our Kleenheat Spark platform), your accountants or professional advisers.
We hold personal information electronically and, in some cases, hard copy form, both at our own secure premises and with the assistance of our service providers. We take all reasonable steps to ensure that the personal information that we hold is protected from loss, misuse, or unauthorised access by ensuring that this information is held on secure servers in controlled facilities and that information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
We collect, hold and use personal information in connection with carrying on our business including to:
When we request your information we may give more specific details about the way we use or disclose your information.
We do not disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so.
Third parties we may disclose personal information to include:
We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.
In special circumstances, for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process.
The third parties to whom we disclose personal information may be located in Australia and other countries including the United States of America, the United Kingdom, European countries and the Asia Pacific region (including but not limited to Singapore, New Zealand, India and Japan). We may use cloud computing solutions or data storage located overseas in which case information (including your personal information) may be stored on computer servers located outside of Australia.
We may collect personal information about you when you use and access our digital services (i.e., websites, apps, or any of our chat functionalities) and trusted third parties (such as social media platforms and other third-party platforms). Like many website and app operators, we use digital service technologies like cookies (which are small data files transferred onto devices when a website or app is accessed), tags, pixels (which ‘tag’ devices), or other digital identifiers including those associated with tracking and advertising identifiers across these digital services, that help us:
We use cookies to help us collect data, which may include personal information. We will handle that personal information in the ways set out in this Privacy Policy. The cookies we use include ‘session’ cookies (which are retained only during a current browsing session) and ‘persistent’ cookies (which are retained by your device or browser between sessions).
Some of the digital service technologies used on our website and apps are created or set for third parties who provide content or services to us. These third parties include social media and online platforms such as Meta (including Facebook and Instagram), Pinterest, Snapchat and Reddit, and digital marketing services, advertising networks, analytics providers and content providers. See below for further description of how we work with Google. We may use other third-party services in similar ways.
We also use website analytics tools such as Google Analytics to collect anonymised data about how visitors interact with our website and enable website personalisation and testing. This includes browsing information such as:
If you have a Google account and you enable it to associate your web and app browsing history with your Google account (and to use information from the account to personalise ads you see across the web) Google may use data from the Google account in accordance with the terms of use of that account (including enabling marketing to you across multiple devices that you use). Google users can control their advertising settings (or opt out of personalised ads altogether) at Google Account.
You can change your cookie settings on your web browser to block some cookies but, if you do, our website or app may not work as well for you. See allaboutcookies.org or youronlinechoices.com.au for more information on how to change your cookie settings for many common browsers, and to learn more about cookies generally.
Our site may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Our collection of personal or non-personal information through social media platforms is determined by your social media account privacy settings and the privacy policy of the social media platform operator. Your use of those social media platforms is governed by the terms of use applicable to the relevant platform.
As a participant in Flybuys we may collect from Flybuys and other Related Companies that are participants in Flybuys (and share and combine personal information with Flybuys and other Related Companies that are participants in Flybuys) the personal information of Flybuys members (including contact details, transaction information, interactions with Flybuys and insights from interactions with Flybuys and other Related Companies that are participants in Flybuys). We may use the personal information of Flybuys members for the purposes set out in this policy and in particular:
We will also collect personal information about Flybuys members who are Kleenheat customers from those customers and from other sources set out in this policy. We may combine the personal information that we receive from Flybuys with other personal information we collect about the customer.
We may retain personal information about a customer who is a Flybuys member after they have ceased to be a Flybuys member (or after we have ceased to be a Flybuys participant) if we need to use the information for a reason set out above or any other lawful purpose.
The way in which we collect, hold, store and use credit-related information about you is similar to the ways in which we collect, hold, store and use other personal information. The types of credit-related information that we collect about you is detailed in sections 1 and 2 of this policy, in addition, (where you are a commercial customer or guarantor) we may sometimes seek information about assets that you hold and information about your business trading position and history. We will:
We participate in the credit reporting system. If you apply for credit with us, we may request a credit report about you from a credit reporting body. These credit reports contain information about you which assists us to assess your application, including information about your credit history with other credit providers.
Credit reporting bodies can provide credit providers with credit reports in certain circumstances, including when an individual makes an application for credit, or when a credit provider is seeking to help an individual avoid defaulting on their credit. Credit reports are designed to assist credit providers to accurately assess an individual’s ability to repay credit.
To request a credit report, we will provide information to the credit reporting body that identifies you, as well as information about your application – including the type and amount of credit you are applying for.
We will often combine the information obtained from a credit reporting body with information that we already hold about you. For example, when we assess your application for credit, we may combine the information you provide on your application with the information contained in your credit report obtained from a credit reporting body to calculate a rating or score. This will determine whether you qualify for the credit you are applying for.
Some information about the credit you hold with us may be disclosed to a credit reporting body so it can be included in your credit report and shared with other credit providers that request a report from that credit reporting body.
We note that:
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you. A fee will not be charged for an access request, but you may be charged the reasonable expenses we incur (such as search and copying costs). If we refuse to provide you with access or correct the personal information held about you by us (in accordance with the Privacy Act), then we will provide reasons for such refusal.
If you have a question about our Privacy Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details.
If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time or if your concerns are not resolved to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner. If you are in Western Australia, you can make a complaint to the Energy and Water Ombudsman Western Australia.
Contact:
Kleenheat Privacy Officer
Wesfarmers Kleenheat Gas Pty Ltd
Level 5, 11 Mounts Bay Road, Perth WA 6000
PO Box 8248, Perth WA 6849
Email: privacy@kleenheat.com.au
Telephone: 13 21 80
Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992
Energy and Water Ombudsman Western Australia
PO Box Z5386 St Georges Terrace, Perth WA 6831
Phone: (08) 9220 7588 or 1800 754 004
Visit: energyandwater.ombudsman.wa.gov.au
Last updated: December 2025
Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543
To read our Privacy Policy, click here
This Collection of Information Statement applies to the collection of personal information by Wesfarmers Kleenheat Gas Pty Ltd (“Kleenheat”), from Kleenheat’s customers who are contacted by a Kleenheat representative, or who provide information to Kleenheat through kleenheat.com.au.
We collect your personal information so we can perform our business functions and activities, including:
If you do not disclose the personal information that we are seeking to collect then we may be unable to respond to you, or provide you with our products or services, or send you information about them.
Depending on the nature of our interaction with you, we may collect personal information from third parties – for instance, from service providers that assist customers in setting up or transferring gas accounts when moving home, or from installers who provide services through our Kleenheat Spark platform. We will also, from time to time, collect personal information from our related companies or regulators that contact us regarding customers or installations.
We may disclose your personal information to our related bodies corporate, contractors or service providers for the purposes of operating of our business or website, responding to your requests, or providing or delivering our products and services or information about them to you; if you are purchasing goods and services through our Kleenheat Spark Platform we will disclose personal information to suppliers/installers who provide those goods and services; to suppliers and third parties with whom we have commercial relationships, for business, marketing and related purposes; to the operator, from time to time, of the natural gas pipeline infrastructure and distributor/transporter of the natural gas; regulatory or government agencies.
Occasionally, we may disclose your personal information, credit information or credit eligibility information to organisations located overseas. This might occur, for example, where we use service providers based overseas. Generally, such recipients are likely to be located in the United States of America, the United Kingdom, European countries and the Asia Pacific region (including but not limited to Singapore, New Zealand, India and Japan).
Our Privacy Policy which is available at kleenheat.com.au/privacy, contains information about how you may:
We may disclose your credit-related personal information to credit reporting bodies. The credit reporting body we deal with is Equifax (contact details available at equifax.com.au). Where we disclose personal information to a credit reporting body as part of a credit check or other information request:
Equifax may include your information in reports provided to other credit providers to assist them to assess your credit worthiness. If you fail to pay for products and services that we provide to you, or commit a serious credit infringement, we may disclose this information to the credit reporting body. This may affect your ability to obtain credit in the future.
You can obtain a copy of our credit reporting policy, which forms part of our Privacy Policy, at kleenheat.com.au/privacy. You can obtain a copy Equifax’s credit reporting policy at equifax.com.au/credit-reporting-policy. You have a right to access the credit-related information that we hold about you, to make a request for us to correct that information and to make a complaint about our handling of your credit-related information. More information about how to do this can be found in our Privacy Policy (available at kleenheat.com.au/privacy).
You have a right to request that credit reporting bodies do not use any credit reporting information held by them for the purposes of pre-screening any direct marketing by credit providers. To make such a request, you will need to contact the credit reporting body.
If you believe that you have been a victim of fraud or identity theft, you have a right to contact the credit reporting body and ask them not to disclose credit reporting information about you.
Wesfarmers Kleenheat Gas Pty Ltd
Level 5, 11 Mounts Bay Road, Perth WA 6000
PO Box 8248, Perth WA 6849.
Email: privacy@kleenheat.com.au
Telephone: 13 21 80
Last updated: December 2025
Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543