We're here to help
Our Customer Service Team is based in Perth, WA, making it easy for you to get in touch.
We're on hand to help with any assistance you may need.
Helpful links
My Account
Log in to My Account to update your payment details, tell us you're moving, view your gas usage and more.
Bill explainers
Have a question about your bill? We've broken down each section of our bills to help you understand your usage, charges, and more.
Financial assistance
If you're having trouble paying your bill, we encourage you to contact us. You can learn about the support we may be able to provide you below.
Let's chat
Live chat online
Our team is available to answer your questions online from Monday to Friday between 8am and 5pm (AWST).
Online enquiry form
No time to chat? Complete an online enquiry form at any time. We'll aim to get back to you within two business days.
Give us a buzz
Give our Customer Service Team a call on 13 21 80 from Monday to Friday between 8am and 5pm (AWST).
Other ways to get in touch
Emergency numbers
If life or property is threatened, please call 000.
For a suspected gas leak or fault, please call:
Natural gas (ATCO Gas): 13 13 52
Electricity (Western Power): 13 13 51
Other phone numbers
Overseas enquiries: +61 8 9312 9299
TTY users: 13 36 77 (and ask for 13 21 80)
Translating and Interpreter service: 13 14 50
Postal address
You can send mail to us at:
Kleenheat Customer Service
PO Box 8248
Perth WA 6849
Media enquiries
Please direct any media enquiries to the Wesfarmers Chemicals, Energy & Fertilisers Corporate Affairs team here.