My Account makes it easy to manage your natural gas account online, anytime and anywhere. Get started at kleenheat.com.au/myaccount

Read more »

Not sure how your gas bill is worked out? We explain how it’s calculated below, so you can better understand how to read your next billing statement. Firstly, the numbers are checked on your natural gas meter. Your gas meter will display a line of digits representing your usage in cubic meters reading from left […]

Read more »

Kleenheat’s Equipment Service Charge is a fee we charge you to ensure the ongoing safety and compliance of your gas installation. In the past, we referred to this charge as a ‘Facility’ or ‘Service’ fee.  We renamed the fee to the ‘Equipment Service Charge’ to match the terminology used by other LPG retailers in Australia. […]

Read more »

Kleenheat is enabling our natural gas customers to make their natural gas usage, 100% carbon neutral. If you’re choosing a natural gas retailer or switching to Kleenheat, consider opting in to offset your carbon emissions, by choosing the carbon neutral option during the sign-up process.

Read more »

As part of our long-term sustainability plan, Kleenheat is enabling our customers to make their natural gas usage 100% carbon neutral. Learn how to opt-in to offset with Kleenheat.

Read more »

What’s happening? Industry-wide resource shortages continue to affect scheduling within the service teams who perform meter reads on behalf of Kleenheat. As a result, meter readers may not be able to reach all meters within each billing cycle, and your meter read may have to be estimated. What are we doing? If a meter read […]

Read more »

Kleenheat offers three gas payment plans for customers. The Standard Form Contract plan offers the greatest flexibility, allowing you to choose your payment and billing method. Alternatively, the Monthly Smart Saver and Monthly Energiser plan use monthly direct debit installments to pay towards the quarterly bill and email billing.

Read more »

If you’re trying to look up the address you’d like gas supplied to, but can’t find a result that matches your address, try entering just the street number and the street name and see if your address appear in the list of results. Still can’t find your address?  Don’t worry. Sometimes we won’t be able to locate your address […]

Read more »

There’s a range of options available for paying your Kleenheat account: Direct debit It’s easy to set up direct debit to automatically make payment from your nominated bank account or credit card. All you’ll need to do is login or register for My Account, select “My Details” and enter your bank account or credit card details […]

Read more »

There may be times where you have difficulty paying your bills for a variety of reasons, but we’re committed to best supporting you through tough times.

Read more »

Updating your direct debit payment details online is fast and easy.

Read more »

We like to reward our customers – like saving on gas usage charges simply by paying your bills on time.

Read more »

Go paperless and and receive your LPG bill through email.

Read more »

Read more »

Direct debit is the easy, set-and-forget way to pay your Kleenheat bill on time.

Read more »

We use monthly estimates and your quarterly gas meter readings to calculate your instalment amounts.

Read more »

At Kleenheat, we offer a number of ways for you to pay your natural gas bill.

Read more »

Concessions aren’t available for natural gas, but can you save on electricity?

Read more »

The WA Government sets the standard natural gas price for small use, residential consumers.

Read more »

Our friendly and local Customer Service Team is on hand to take your call on 13 21 80 during regular business hours.

Read more »