How to read your natural gas bill
Find out how to read your Kleenheat natural gas bill. We break down each section to help you understand your gas bill.
Help Centre
Billing and payments
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How is your natural gas usage calculated?
When you look at the dial on your gas meter or the meter reading on your gas bill, you are looking at the total volume of gas your household has used in cubic metres. Each movement on the meter dial represents one cubic metre of gas used. Gas composition and pressure vary depending on your […]
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What happens if I can’t find my address?
If you’re trying to look up the address you’d like gas supplied to, but can’t find a result that matches your address, try entering just the street number and the street name and see if your address appear in the list of results. Still can’t find your address? Don’t worry. Sometimes we won’t be able to locate your address […]
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How can I pay my Kleenheat account?
There’s a range of options available for paying your Kleenheat account: Direct debit It’s easy to set up a direct debit to automatically make payments from your nominated bank account or credit card. All you’ll need to do is login or register for My Account, select “My Details” and enter your bank account or credit card […]
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Supporting Kleenheat customers in financial hardship
There may be times where you have difficulty paying your bills for a variety of reasons, but we’re committed to best supporting you through tough times.
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How do I update my payment details?
Updating your direct debit payment details online is fast and easy.
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How can I save on my Kleenheat bill by paying on time?
We like to reward our customers – like saving on gas usage charges simply by paying your bills on time.
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What happens if there is not enough money in my account to cover the billing period?
If there is an issue with your direct debit payment, we will attempt to contact you either by email or SMS to let you know of any payments that were not successful. You will need to pay the amount due by another payment method. You should also login to your My Account to check that […]
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How does direct debit work?
Direct debit is the easy, set-and-forget way to pay your Kleenheat bill on time.
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How are natural gas monthly instalments calculated?
We use monthly estimates and your quarterly gas meter readings to calculate your instalment amounts.
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How often will I be billed?
At Kleenheat, we offer a number of ways for you to pay your natural gas bill.
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Are there any concessions available for natural gas?
Concessions aren’t available for natural gas, but can you save on electricity?
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How are your gas tariff rates set?
The WA Government sets the standard natural gas price for small use, residential consumers.
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Contact us
Our friendly and local Customer Service Team is on hand to take your call on 13 21 80 during regular business hours.
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What are my cooling off rights?
Standard Form Contract If you are a residential or small business customer and you have signed up to a plan other than the Standard Form Contract you have a 10 business days cooling off period to consider your plan (from the day after you agree to the plan or if by phone from the date […]
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What happens when I switch to Kleenheat?
Switch to Kleenheat today and enjoy genuine ongoing value on natural gas in your home.