Residential natural gas

I’m moving house and want to sign-up with Kleenheat gas

• You can sign-up online in minutes with your new home’s address, or give us a call on 13 21 80.
• There are no setup fees, termination fees, or lock-in contracts

I’m moving house and am already a Kleenheat gas customer                                                              

• You can simply transfer your account to your new address within My Account, or give us a call on 13 21 80.
• If using My Account, select the ‘Moving house?’ icon and then ‘Move out/move in’.
• You’ll just need to have the below information ready:
  • The date you are moving out of your current property
  • The date you are moving into your new property
  • The address of the new property
  • If it’s a rental property, the agent/landlord’s name and contact number

Please let us know at least three business days before you’re due to move out of a property. This will give us time to organise a final meter read and make sure you’re not charged for any gas used after you’ve moved out of the property.

Will fees apply if I move home?

No, if you’re moving out of one home and into another and want to remain a Kleenheat natural gas customer you will not incur any additional fees.

How do I close my Kleenheat natural gas account if I’m moving house?

If you’re moving house you don’t have to close your Kleenheat account. Just select the ‘Moving House?’ icon on your My Account page.

If you’re moving house and don’t need a Kleenheat account at your new address, simply:

• Log in to My Account
• Select the “Moving House?” icon
• Select the “Move Out Only” option

Please let us know at least three business days before you’re due to move out of a property. This will give us time to organise a final meter read and make sure you’re not charged for any gas used after you’ve moved out of the property.

There’s no termination fee for closing your Kleenheat account. Need help? Call us on 13 21 80.

You can find more information about moving house on our Movers page or by calling us on 13 21 80 during regular business hours.