Social Media Policy

We enjoy hearing from you via Facebook and Instagram – and social media’s a great place for you to connect with us, share your experiences or participate in promotions and competitions.

We’ll also use our social media accounts to provide updates on our business, information on local partnerships,and products or service announcements.

We aim to answer anything you post within 24 hours, but bear with us if you’ve asked a tricky question, because we may need to check with more than one department to ensure you get the right answer. Regardless, we’ll get back to you as soon as we can.

Our terms and conditions

We have the following terms and conditions to ensure that how we operate and what we expect of you is clearly outlined.

Our general policy is not to delete your comments but there are a few reasons we may take down your posts:

  • If your post may offend anyone
    That means no swearing, racist, sexist or otherwise hateful or bullying comments. We can’t allow content – or links to content – that could be considered offensive, obscene, threatening, or otherwise not appropriate for an audience of all ages to be posted on any of our pages or accounts.
  • If you post information that may endanger your privacy
    It’s never a good idea to share anyone’s personal information (for example phone numbers, private email addresses, family photos) on public sites, and if we think you’ve posted something others may abuse, we’ll take it down to protect you or them.
  • If your post is off-topic
    We like to keep the discussion focused, so please make sure your contributions are relevant to the issue at hand. That goes for advertising too – we won’t accept spam or posts that are trying to advertise on our page. Multiple, duplicated or repetitive posts that are not relevant to the purpose of our content may be taken down.
  • If your post is repeated unnecessarily or considered spam
    We’ll always do our best to support social media enquiries or comments in timely manner, but will remove posts that are repeated excessively without a reasonable opportunity for us to respond.

Privacy, your information and Kleenheat

We respect the privacy of your personal information in our care. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.

Remember not to post information on our pages and profiles that may endanger your privacy.

To learn more about how we treat your personal information, please read our privacy policy.

Sharing content and what it means

While everyone is free and welcome to post links to their own or other websites – the fact that they’re on our site doesn’t mean we endorse them or take any responsibility for the accuracy of the content on those sites.

The same goes for our ‘shares’ on Facebook and ‘retweets’ on Twitter. We enjoy participating on the social media landscape by interacting with other organisations in these ways, but that doesn’t reflect any legal or regulatory preference for them on our part.

While we support lively, open discussion, we reserve the right to block any users who don’t comply with our rules, or who are otherwise deemed to be behaving inappropriately.

Hours of operation

We are active between 8:00am – 5:00pm (AWST), Monday to Friday but will check in occasionally on weekends. See our range of other contact options on our contact page.