Governance documents and policies
Find the key documents relating to your Kleenheat natural gas service, including our terms and conditions, policies and other important information to help you understand your rights and responsibilities as a customer.
Our documents and policies
Customer terms and conditions
- Direct Debit terms and conditions
- Standard Form Contract terms and conditions
- Non-standard Contract terms and conditions
- Plan details - Monthly Energiser
- Plan details - Monthly Smart Saver
- Plan details - Standard Form Contract
- Standard Form Contract for Electricity Customers
Perks and rewards terms and conditions
- RAC terms and conditions
- OnePass terms and conditions
- Flybuys terms and conditions
- Welcome bonus terms and conditions
Regulatory and customer information
- Compendium of Gas Customer Licence Obligations
- Gas Marketing Code of Conduct
- Code of Conduct for the Supply of Electricity to Small Use Customers
Customer support and assistance
- Customer complaints guide
- Financial Hardship Policy
- Family and Domestic Violence Policy
- Request for gas form