We become your new natural gas retailer. We use the same natural gas, through the same pipes, using the same gas meter at your home. The quality and reliability of your supply will not be affected, and we will notify your current retailer of your decision to switch to Kleenheat.

Once you’ve signed up, we will process your request. Upon confirmation of your account, we will send you a welcome pack, which will include confirmation of your plan and a copy of our terms and conditions. Your plan starts from when we accept you as a customer.

If you signed up online, we’ll also send you a verification email so that we can set you up with My Account access. You’ll need to follow the instructions on the email.

Once your transfer is complete, we’ll start supplying your natural gas on your next scheduled meter read. Remember, meters are read approximately every three months. You will receive a final bill from your current retailer.

If you’ve provided an email address, we’ll send you an email notification when the transfer is complete. You can track your account progress online by logging into My Account.