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How do I turn my gas on or off at the meter?

It’s important to know where you natural gas meter is located at hour house, in case you ever need to access it.

For most properties, your gas meter will be located in a metal box at the front or side of the house. You may have a gas-only meter, or a combination gas and electrical meter box.

There will be a valve located in the gas meter which controls the flow of gas to your house from the gas network. If you’ve recently moved into a new house connected to the natural gas network, it’s possible you may need to turn your gas connection back on at the meter.

Before turning on your gas meter, be sure to turn off all gas appliances and pilot lights. To turn on your gas supply, rotate the valve handle into the vertical ‘on’ positionyour gas meter valve is in the on position when its handle is in the vertical position

After turning on the gas connection, you should see the gas meter dial move and then stop within fifteen seconds. This indicates gas is flowing from the network through your home’s connection.

If the gas meter dial continues to move after that time, it either means you forgot to turn off one of your gas appliances or you may have a natural gas leak.

If all your appliances are off and the dial is still moving, rotate the meter valve handle back into the horizontal ‘off’ position, then contact a licensed gas fitter to check for leaks in your gas pipes and appliances.

If the dial isn’t moving, you can proceed with turning your gas appliances on. Depending on your appliances, you may also need to restart pilot lights for them to work. Be sure to check the manufacturers’ instructions.

After following these steps, gas supply should be restored to your house. If it hasn’t, that means the gas supply may have been turned off by the gas network, rather than at the meter box. If that’s the case, just give us a call on 13 21 80 and we can help get your gas supply re-connected.

How often will my natural gas meter be read?

Your meter will be read approximately once every three (3) months by ATCO Gas, who maintains WA’s natural gas network.

These readings will be reflected on your quarterly invoices, or you can track your usage history by logging into My Account.

Can I request a special meter reading?

Yes. You’re welcome to request a special meter reading – which involves your natural gas meter being read outside of the regular schedule for your household.

Please keep in mind this service comes with an additional fee.

For more information, or to arrange a special meter read at your home, just call us on 13 21 80 during regular business hours.

What happens if estimations don’t match my meter gas use?

When you choose a Kleenheat product featuring monthly instalments, we usually estimate your home’s likely usage for three months ahead based on the usage history for your property. If this information is unavailable, we use the Perth metro average for that time of year.

Once we receive your property’s actual quarterly gas meter readings from ATCO Gas – who maintains WA’s natural gas network – we use this information to balance your account across your next period of instalments, which is then shown on your invoice.

If at any time you think your upcoming monthly instalments might not match your household gas usage, give us a call on 13 21 80 and we’ll be happy to help.

Moving into a new home?

If you move into your new home and find you do not have gas, this could be because your supply is turned off at the meter. Follow the steps above and if you and if you require further assistance, please contact our Customer Service Team on 13 21 80.

More information on your natural gas meter is also available at the ATCO website.

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