RAC members save big with Kleenheat
We’re two proud WA brands coming together to bring you even better ongoing value. RAC members can enjoy an extra 3% discount (up to 38%) on natural gas usage charges for 12 months* to celebrate our exciting local partnership.
WA's local energy provider
-
WA-based service and support
-
No setup or termination fees
-
Genuine ongoing savings
-
Switch online in just minutes
Natural gas pricing for RAC members
Monthly Energiser
- 38%
discount on gas usage charges
Guaranteed for at least 12 months
-
- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
- Ongoing value
Monthly Smart Saver
- 28%
discount on gas usage charges
Guaranteed for at least 12 months
-
- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
- Welcome bonusOngoing value
Standard Form Contract
- 15.5%
discount on gas usage charges
When you pay on time
-
- Choice of payment method
- Quarterly bills
- Email or paper bills
- No setup costs
- No lock-in contracts
- Welcome bonusOngoing value
Go carbon neutral
If you choose to opt-in, your carbon offset contribution will cover the cost of acquiring offset units to balance out the emissions relating to your natural gas usage.
Existing natural gas customer?
Upsize your discount
If you’re a current Kleenheat natural gas customer and also a RAC member, you’re all set to boost your savings!
We’re talking 38% off natural gas usage charges for 12 months* with Monthly Energiser; 28% discount on natural gas usage charges for 12 months* with Monthly Smart Saver; or 15.5% off natural gas usage charges* when paying Standard Form Contract bills on time.
Unlocking your upsized savings is quick and easy:
- Log in to My Account
- Under the “My Details” tab, click “Rewards”
- Enter your RAC membership number and click “Save details”
That’s it! We’ll take care of the rest from our end and apply your new and improved discount from your next Kleenheat invoice.
Natural Gas Standard Prices & Fees
Standard Gas Prices
Our standard gas prices are based on tariff caps regulated by the Energy Coordination (Gas Tariff) Regulations 2000.
Natural Gas Prices
Prices as at 1 July 2023
| Price Component | Prices including GST |
|---|---|
| Residential Customers: | |
| Supply charge | 25.00 cents per day |
| Usage charge – for the first 12 units used on average per day | 17.26 cents per unit |
| Usage charge – for each additional unit used on average per day | 15.56 cents per unit |
| Non-Residential Customers: | |
| Supply charge | 21.72 cents per day |
| Usage charge – for the first 100 units used on average per day | 15.71 cents per unit |
| Usage charge – for each additional unit used on average per day | 12.60 cents per unit |
Carbon Offset Unit Price
Prices as at 1 July 2022. Participation in the carbon offset program is optional, and is separate to and does not affect the terms of your Contract.
| Unit price including GST | |
|---|---|
| Residential Customers: | |
| NG Carbon offset unit price | 1.28 cents per unit |
Account Service Fees
Fees as at 1 July 2023
| Account Service Fee | Fees including GST |
|---|---|
| Account Establishment Fee Kleenheat does not charge a fee to set up a new account, whether you’re switching retailers or moving house. | $0.00 |
| Account Fee Covers the cost of servicing your account | 15.76 cents per day |
| Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer’s account over its term. | $2.44 per day per MIRN |
| Card Payment Fee Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Card) | 0.5% of payment made |
| Australia Post Payment Fee From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for taking payments via Australia Post. | $0.00 |
| Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque. | $0.00 |
| Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured. | $10.00 |
| Overdue Notice Fee Covers the costs incurred with communicating and processing overdue accounts | $8.34 |
| Bill Copy Fee First request and under 10 pages. | $0.00 |
| Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Customers can access copies of previous bills via Kleenheat’s website at no charge. Note: there is no bill copy fee payable on the first request under 10 pages. | $5.00 |
| Bank Bill Swap Rate Covers the cost of funds for accounts that are overdue. | Bank Bill Rate plus 3% |
Gas Service Fees
Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.
Fees as at 15 January 2024
| Gas Service Fees | Fees including GST |
|---|---|
| Special Meter Reading Recovers the fee charged by the network operator to attend a property to carry out a special meter reading. | $16.71 |
| Booked Meter Read Fee Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm. | $99.36 |
| Meter Retake and Test Fee Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty. | $289.22 |
| Meter Retake and Test Fee AL12 Meter Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty. | $527.71 |
| Meter Removal Fee Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer. | $159.74 |
| Upgrade Meter Size or Pressure Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure. | On quotation |
| Pressure Upgrade Only – B3 tariff Recovers the fee charged by the network operator to upgrade the gas meter pressure. | $277.04 |
| Pressure Upgrade Only – B2 tariff Recovers the fee charged by the network operator to upgrade the gas meter pressure. | $661.08 |
Disconnection Fees
Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.
Fees as at 15 January 2024
| Disconnection Fees | Fees including GST |
|---|---|
| Apply Meter Lock Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock. | $64.05 |
| Remove Meter Lock Recovers the fee charged by the network operator to attend a property to remove a meter lock. | $34.84 |
| Remove Regulator Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal. | $127.66 |
| Reinstall Regulator Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply. | $180.71 |
| Disconnect Service in Street Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street. | $1,382.36 |
| Reconnect Service in Street Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street. | $782.93 |
| Apply TAC Device Recovers the fee charged by the network operator to apply a Trailer Air Coupling (TAC) device to stop gas supply. | $396.99 |
| Remove TAC Device Recovers the fee charged by the network operator to remove a TAC device and restore gas supply. | $274.02 |
| TAC Works Cancellation Fee Recovers the fee charged by the network operator where a TAC connection or disconnection is cancelled at the request of the customer or the property cannot be accessed. | $161.30 |
| Priority Remove TAC Recovers the fee charged by the network operator to remove a TAC device by priority. | $439.63 |
| Priority Restore Recovers the fee charged by the network operator to remove a meter lock by priority. | $117.10 |
| Priority Re-Install Regulator Recovers the fee charged by the network operator to re-install a regulator by priority. | $327.65 |
| After Hours Priority Restore Recovers the fee charged by the network operator to restore a service by priority after hours. | $169.15 |
New Connection Fees (where no gas meter exists)
The following fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). As customer’s individual circumstances will vary; actual fees charged are available on quotation.
Fees as at 15 January 2024
| New Connection Fees | Fees including GST |
|---|---|
| New Connection Administration Fee From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection. | $0.00 |
| Trenching Fee Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres. | $59.79 per metre |
| Works Cancellation Fee Recovers the fee charged by the network operator where a customer cancels a request for a new connection or disconnection. | $286.00 |
Plan Details - Monthly Energiser
(for Customers paying the residential Price)
The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.
Discount:
The 38% Discount applies to the gas usage charges only (“Discount”). The Discount will apply for at least 12 months from the Acceptance Date. The Discount does not apply to the gas supply charge or account fee. If the Discount changes or expires, we will notify you as per the Contract terms.
Kleenheat’s RAC Partnership:
If you are an RAC member, you may be eligible to receive an additional 3% off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.
See kleenheat.com.au/rac for full details and conditions.
Pricing and Fees:
Standard Price less the Discount to the usage charge (including the RAC Discount, where applicable).
| Price or Fee Component | Standard Price or Fee* (incl GST) | Discount | Discounted Price or Fee (incl GST) |
|---|---|---|---|
| Usage charge – for the first 12 units used on average per day | 17.26 cents per unit | 38% | 10.7 cents per unit |
| Usage charge – for each additional unit used on average per day | 15.56 cents per unit | 38% | 9.65 cents per unit |
| Supply charge | 25.00 cents per day | 25.00 cents per day | |
| Account Fee | 15.76 cents per day | 15.76 cents per day |
*As at 1 July 2023. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
View non-standard terms and conditions.
Monthly Instalments:
You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.
For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.
Direct Debit:
You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.
When the Contract ends or is terminated in accordance with the terms and conditions, Kleenheat will provide you with a final Bill for any outstanding amounts owed by you. Kleenheat will debit your nominated bank account or credit/debit card on the due date for payment, or the next Business Day
Supply Date:
Supply will commence on the date of an actual meter reading at the Supply Address, that is taken more than 5 days after the submission of the transfer request.
Contract Term:
Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 25 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 25.2.
If you wish to terminate the Contract under clause 25.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.
Email Bills:
Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.
Plan Details - Monthly Smart Saver
(for Customers paying the residential Price)
The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.
Discount:
The 28% Discount applies to the gas usage charges only (“Discount”). The Discount will apply for at least 12 months from the Acceptance Date. The Discount does not apply to the gas supply charge or account fee. If the Discount changes or expires, we will notify you as per the Contract terms.
Kleenheat’s RAC Partnership:
If you are an RAC member, you may be eligible to receive an additional 3% off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.
See kleenheat.com.au/rac for full details and conditions.
Pricing and Fees:
Standard Price less the Discount to the usage charge (including the RAC Discount, where applicable).
| Price or Fee Component | Standard Price or Fee* (incl GST) | Discount | Discounted Price or Fee (incl GST) |
|---|---|---|---|
| Usage charge – for the first 12 units used on average per day | 17.26 cents per unit | 28% | 12.43 cents per unit |
| Usage charge – for each additional unit used on average per day | 15.56 cents per unit | 28% | 11.2 cents per unit |
| Supply charge | 25.00 cents per day | 25.00 cents per day | |
| Account Fee | 15.76 cents per day | 15.76 cents per day |
*As at 1 July 2023. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
View non-standard terms and conditions.
Monthly Instalments:
You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.
For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.
Direct Debit:
You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.
When the Contract ends or is terminated in accordance with the terms and conditions, Kleenheat will provide you with a final Bill for any outstanding amounts owed by you. Kleenheat will debit your nominated bank account or credit/debit card on the due date for payment, or the next Business Day
Supply Date:
Supply will commence on the date of an actual meter reading at the Supply Address, that is taken more than 5 days after the submission of the transfer request.
Contract Term:
Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 25 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 25.2.
If you wish to terminate the Contract under clause 25.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.
Email Bills:
Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service.
By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.
Standard Form Contract
(For Customer’s paying the residential Price).
Pricing and Fees:
| Price or Fee Component | Standard Price or Fee* (incl GST) |
|---|---|
| Usage charge – for the first 12 units used on average per day | 17.26 cents per unit |
| Usage charge – for each additional unit used on average per day | 15.56 cents per unit |
| Supply charge | 25.00 cents per day |
| Account Fee | 15.76 cents per day |
*As at 1 July 2023. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
View standard terms and conditions.
15.5% Discount Offer for On Time Payment
Additional Terms & Conditions
Discount Offer
As a Kleenheat Standard Form Contract customer, you are eligible for a 15.5% discount off your gas usage charges (“Discount”) provided you pay your Bills by the due date – see below for further details.
Kleenheat’s RAC Partnership:
If you are an RAC member, you may be eligible to receive an additional 3% pay on time discount off of your gas usage charges (“RAC Discount”) by adding your RAC membership number to your account. To view the plans the RAC Discount applies to, please visit kleenheat.com.au/natural-gas/plans-and-pricing. If you have already added your RAC membership number to your account, the Discount will include any eligible RAC Discount. This offer cannot be used in conjunction with any other promotional code offer.
See kleenheat.com.au/rac for full details and conditions.
Conditions for claiming the discount
To be eligible for the Discount you must pay the full amount stated on the Bill and your payment must be received by Kleenheat on or before the due date.
The Discount amount will be credited on your next Bill.
If you cancel your Contract with Kleenheat you will not be entitled to a Discount on your final Bill, even if you pay by the due date.
However, you will receive a credit for any applicable Discount amount calculated on your previous Bill.
Other Terms of the Offer
This offer is only available to customers who are on Kleenheat’s Standard Form Contract.
The Discount applies to the customer’s gas usage charges only.
This offer may be modified or withdrawn by Kleenheat at any time by notice to the customer.
Carbon Offset Terms
-
Parties
We and Us means Wesfarmers Kleenheat Gas Pty Ltd (ABN 40 008 679 543), a company registered in Perth with its registered office at Level 14, Brookfield Place Tower 2, 123 St Georges Terrace, PERTH WA 6000, and Our has a corresponding meaning. You means the person/s taking gas supply from Us at the relevant Supply Address, and Your has a corresponding meaning.
-
Application
These Carbon Offset Terms apply if You have opted-in to the Carbon Offset program.
These Carbon Offset Terms will continue to apply until Your participation in the Carbon Offset program comes to an end, as described in clauses 6 and 9.
-
Eligibility
The Carbon Offset program is available to Kleenheat residential natural gas customers.
This includes customers who have signed up under the Monthly Energiser plan, the Monthly Smart Saver plan or Our Standard Form Contract.
-
What is the Carbon Offset program?
The Carbon Offset program provides Kleenheat residential natural gas customers with the opportunity to offset their carbon emissions arising from the supply and use of natural gas by paying an additional amount (Contribution) to fund the acquisition and cancellation of carbon offsets.
The carbon emissions covered by the Carbon Offset program comprise:
- the emissions generated by Your use of natural gas at Your residence; and
- other emissions associated with the supply of natural gas to Your home.
Contributions received from participating customers will be used to cover the cost of acquiring and cancelling eligible carbon offsets generated from accredited projects. We may at Our absolute discretion acquire carbon offsets from accredited carbon offset projects of Our choice. You are not able to direct Us to allocate the funds to any particular carbon offset projects or suppliers.
-
Climate Active Certification
Kleenheat’s carbon neutral natural gas product has been certified under the Australian Government’s Climate Active Carbon Neutral Standard for Products and Services.
You can view Our Climate Active Certification and public disclosure statements by visiting the Climate Active website.
-
How can I participate in the Carbon Offset program?
The Carbon Offset program is voluntary.
If You are an existing customer, You can opt-in to the Carbon Offset program at any time via My Account or by calling Us on 13 21 80.
If You are a new customer, You can also opt-in when You sign up through Our website or by calling Us on 13 21 80 to sign up.
You can opt-out of the Carbon Offset program at any time via My Account or by calling Us on 13 21 80.
-
How is Your Carbon Offset Contribution calculated?
By opting-in to the Carbon Offset program, You agree to pay the Contribution to fund the acquisition and cancellation of carbon offsets.
Your Contribution for each Billing Period will be determined by applying a charge, referred to as the Unit Price, to Your gas usage for the Billing Period.
The Unit Price is Our estimate of the amount (per Unit) that is required to fund the acquisition and cancellation of carbon offsets.
The Unit Price may be varied by Us from time to time to take account of, among other things, the type of projects or carbon offsets We acquire or intend to acquire, and changes in the market price of carbon offsets.
The Unit Price will be published on Our website.
Your Contribution will include a GST component which will not be allocated towards carbon offset projects.
-
Billing and Adjustments
The Contribution will be included in each Bill issued under Your Contract, and will appear as a separate line item on the Bill.
The Contribution will be applied to all Bills issued after the date you opt-in and will apply to the entire Billing Period.
The Contribution will not be applied to Bills issued after the date you opt-out, except in the case of a prior period adjustment.
If the Bill is based on an estimate, the Contribution will be subject to an adjustment once an actual meter read is obtained.
You must pay the Contribution by the due date for payment specified in the Bill. If You fail to pay a Contribution, carbon offsetting will not occur
-
Ending Your participation in the Carbon Offset program
Your participation in the Carbon Offset program will come to an end, and these Carbon Offset Terms will cease to apply, in the following circumstances:
- when You notify Us that You are opting-out of the Carbon Offset program;
- if You move out of the Supply Address (Note: If You wish to continue participating in the Carbon Offset program, You will need to contact Us again to opt-in at Your new Supply Address);
- when Your Contract with Us is terminated;
- if You fail to pay a Contribution by the due date for payment and Kleenheat notifies You that Your participation in the Carbon Offset program has been terminated; or
- if Kleenheat notifies You that the Carbon Offset program has been suspended or terminated, or that You are no longer eligible to participate in the Carbon Offset program.
-
Our liability
The Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) (CCA) as well as State and Territory laws provide for certain guarantees and give You other legal rights, in relation to the supply of goods and services from Us. These rights and guarantees cannot be modified nor excluded by any contract. Nothing in these Carbon Offset Terms purports to modify or exclude the guarantees and other legal rights, under the CCA and other laws. Except as expressly set out in these Carbon Offset Terms and the CCA, We make no additional express guarantees, warranties or other representations under these Carbon Offset Terms. Our liability in respect of these guarantees is limited to the fullest extent permitted by law.
The calculation method We use provides an emission estimate only and should not be relied upon as an accurate record of actual emissions. To the fullest extent permitted by law, We accept no liability if the calculation of greenhouse gas emissions relating to Your gas consumption is incorrect or does not accurately reflect actual greenhouse gas emissions attributable to Your gas consumption.
While We have taken reasonable care to ensure that the information on Our website relating to carbon offsetting is correct, that information is subject to change at any time without notice. To the fullest extent permitted by law, We will not be liable to You or anyone else if errors occur in the information on Our website or if that information is not up-to-date.
-
Status of Carbon Offset Terms
These Carbon Offset Terms constitute a contract between You and Kleenheat.
These Carbon Offset Terms are separate to and do not affect Your Contract. Your Contract will continue to apply in accordance with its terms.
The provisions in Your Contract relating to GST, Notices and Information, Complaints and Disputes, Confidentiality and Privacy, and Governing Law will apply to these Carbon Offset Terms as if incorporated and set out in full in this document.
-
Amendment of Carbon Offset Terms
We may amend, delete or introduce any term or condition of these Carbon Offset Terms from time to time. We do not require Your consent to amend these Carbon Offset Terms, but We will notify You of any amendment. If You do not agree with the amendment, You can opt-out of the Carbon Offset program, as described in clauses 6 and 9.
-
Our Contact Details
Postal Address: PO Box 4184, Myaree Business Centre, WA 6960
Business Address: Campus Drive (off Murdoch Drive), Murdoch, Western Australia, 6150
Registered Address: Level 14, Brookfield Place Tower 2, 123 St George’s Terrace PERTH WA 6000
Telephone number: 13 21 80
Email (for home): nghome@kleenheat.com.au
Email (for business): ngbusiness@kleenheat.com.au
Website: www.kleenheat.com.au
-
Definitions
Expressions that are defined in Your Contract have the same meaning where used in these Carbon Offset Terms.
In addition:
Carbon Offset program means the carbon offset contribution program described in clauses 4 and 5.
Carbon Offset Terms means these terms and conditions.
Contribution is defined in clause 4.
Unit is the measure of the amount of energy in gas, with one Unit equalling 3.6 megajoules which is the same as 1 kilowatt-hour of electricity.
Unit Price is the amount referred to in clause 7 that will be used to calculate Your Contribution.
Your Contract means the Non-Standard Contract or Standard Form Contract between You and Us for the sale of gas and other services at the Supply Address, and includes any renewal or replacement of that Contract for the same Supply Address.