We make moving your gas easy.
Moving home? Stay with Kleenheat or make the switch in minutes. Either way, we're here to keep things simple.
How can we help with your move?
Find what describes you best, follow a few quick steps, and we’ll have the gas on its way to your new address.
Transfer your current Kleenheat gas service over to your new address
Let us know your new address
We’ll check we can supply gas to your new address
Confirm your moving dates
Let us know what date you’d like to close the account for your current address, and when you’d like gas connected at your new address. You can choose overlapping dates if you need gas at both properties whilst you move.
Making a last minute move? Please refer to the FAQs at the bottom of this page to find out more about the lead times needed to close an account, and how you can access gas at your new address whilst your account is being set up.
Select your natural gas plan
Choose the plan that best suits your needs.
Confirm your account details
Confirm your payment and contact details, or update these if any changes are needed.
And that’s it!
We’ll take care of the rest.
New here? Welcome! Let’s get your new connection and account set up in minutes.
Let us know your new address
We’ll check we can supply gas to your new address.
Confirm your move-in date
Let us know when you want your new gas account connected.
Please allow 2 business days’ for your account to be set up. You are able to use gas at your new property in the meantime.
Select your natural gas plan
Choose the plan that best suits your needs.
Sign-up!
Provide your contact details and set up your payment method.
Simple! You can focus on packing!
Once you’ve signed up, we’ll handle the rest.
If you’re moving out of another property, don’t forget to let your current provider know you’re moving.
Building a new house or installing a new gas connection?
Let us know your new address
We’ll check we can supply gas to your new address
Confirm who you’re building with
If you’re using one of our listed builders, you may be eligible for a special offer.
Select your natural gas plan
Choose the plan that best suits your needs.
Sign-up!
Provide your contact details and set up your payment method.
Now you’re really cooking!
Once you’ve signed up, we’ll send you an email confirming your account number. You’ll need to provide the account to your builder or gas fitter, who will submit a request for gas on your behalf.
Find out more about the gas installation process.
Find even more ways to move with Kleenheat.
Not ready to set up your new address, or unsure if your property is serviced by Kleenheat? We can help you find the option to suit your situation.
You can keep the gas on at your old place while settling into your new home.
If you're moving with Kleenheat, you can keep your current address connected whilst setting up your new one. Simply set your move-out date on your current address as the date you'd like to stay connected until. If your move-out and move-in dates overlap, you'll have two accounts connected during this time.
We make moving your gas easy
Move online in minutes
Book your move with Kleenheat in a few easy steps. We'll provide instructions on what to expect along the way.
Discounts, perks, and rewards
Enjoy added value through our partnerships with RAC and Flybuys.
Local support team
We know moving can be stressful. Chat with our local customer service team if you need a hand.
Frequently asked questions
You may need to turn your gas on at the meter. Read our guide here.
If it still isn’t working, you can speak to our Customer Service Team on 13 21 80 between 8am and 5pm, Monday to Friday.
We need at least 3 business days' notice so we can organise for your final meter read to be taken on your move out date. The network operator ATCO will visit your property and conduct your final meter read.
If you are moving out on a weekend or public holiday, your final gas meter will be conducted on the next business day.
If you’ve already moved out of your property, please proceed with closing your account. ATCO will complete your final meter read 3 business days after your request is submitted.
We need at least 2 business days’ notice to create your new account.
If you’re moving in in less than 2 business days’ time, we can help you with turning your gas on before your account creation is finalised. Please contact our Customer Service Team.
Yes, you can have two gas accounts connected with Kleenheat at any time.
When you complete your move online, simply set your move-out date on your current connected address as the date you’d like gas available until. For your new address, set your move-in date as the date you’d like gas available from.
Please call our Customer Service Team on 13 21 80 between 8am and 5pm, Monday to Friday. They will be able to assist with creating your account, and address the gas you’ve used to date.
No, we don’t charge any account set-up or exit fees when moving your gas.
Yes, you can set up an account in your name. You won’t need any information from your landlord or rental agency. Simply sign up online and we’ll get your new rental connected.
ATCO Australia owns, operates and maintains WA’s natural gas network. Similar to a water meter, natural has meters must be manually inspected by the network operator, ATCO, to record usage and assist with accurate billing.
When moving out and closing an account, ATCO will attend your property to perform a final meter read, which will inform your final bill.
When moving into a property, ATCO will attend your property to perform a first meter read, which will be the basis for your first bill. They will also turn your gas supply on if it isn’t already.
Save time and stay organised with our essential moving checklist
Nobody ever said moving house was easy! But check out our handy tips and tricks to help ease your moving stress.
