Kleenheat’s committed to offering you the best customer service and products, and we’re always looking for ways to improve. If you like what Kleenheat does, or can see an area where we can improve, please let us know.

If you have any questions or issues, we’ll do everything we can to help solve things there and then. If we can’t, your issue will be brought to the attention of one of our more senior team members. You’ll receive a response from us within 10 business days.

You can download a copy of our Customer Complaints guide for more information.

Contact us with your feedback

• Call 13 21 80
• Email us at complaints@kleenheat.com.au
• Write to: Kleenheat, PO Box 8248, Perth WA 6849.

To lodge a complaint

• Call 13 21 80
• Email complaints@kleenheat.com.au
• Write to: Complaints, Kleenheat, PO Box 8248, Perth WA 6849.

Unresolved complaints

If your complaint is not resolved to your complete satisfaction, we have a Customer Advocate on hand to independently and impartially review your complaint.

To contact our Customer Advocate:

• Call: 13 21 80
• Email: customeradvocate@kleenheat.com.au
• Write to: Kleenheat, PO Box 8248, Perth WA 6849.

We always aim to resolve all complaints internally. However, if you’re not satisfied, you have the right to refer your complaint to an external body.

You can refer your complaint to:

• Energy & Water Ombudsman Western Australia Ltd
• PO Box Z5386 St Georges Terrace, Perth WA 6831
• Call: (08) 9220 7588 or 1800 754 004
• Visit: energyandwater.ombudsman.wa.gov.au
• Email: energyandwater@ombudsman.wa.gov.au