Kleenheat’s committed to offering you the best customer service and products, and we’re always looking for ways to improve. If you like what Kleenheat does, or you can see an area where we can improve, please let us know.

If you have any questions or issues, we’ll do everything we can to help solve things there and then. If we can’t, your issue will be brought to the attention of one of our more senior team members. You’ll receive a response from us within 10 business days.

You can download a copy of our Customer Complaints guide for more information.

Contact us with your feedback

• Call 13 21 80
• Email us at complaints@kleenheat.com.au
• Write to: Kleenheat, PO Box 4184, Myaree Business Centre WA 6960

To lodge a complaint

• Call 13 21 80
• Email complaints@kleenheat.com.au
• Write to: Complaints, Kleenheat, PO Box 4184, Myaree Business Centre WA 6960

Unresolved complaints

If your complaint is not resolved to your complete satisfaction, we have a Customer Advocate on hand to independently and impartially review your complaint.

To contact our Customer Advocate:

• Call: 13 21 80
• Email: customeradvocate@kleenheat.com.au
• Write to: Kleenheat PO Box 4184 Myaree Business Centre WA 6960

We always aim to resolve all complaints internally. However, if you’re not satisfied, you have the right to refer your complaint to an external body.

If you are a natural gas or electricity customer, you can refer your complaint to:

• Energy & Water Ombudsman Western Australia Ltd
• PO Box Z5386 St Georges Terrace, Perth WA 6831
• Call: (08) 9220 7588 or 1800 754 004
• Visit: energyandwater.ombudsman.wa.gov.au
• Email: energyandwater@ombudsman.wa.gov.au