Plans & Pricing

35%

discount on gas usage charges

Guaranteed for a minimum 2 years
- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
Ongoing value

25%

discount on gas usage charges

Guaranteed for a minimum 2 years
- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
Welcome bonus

Ongoing value

12.5%

discount on gas usage charges

When you pay on time
- Choice of payment method
- Quarterly bills
- Email or paper bills
- No setup costs
- No lock-in contracts
Welcome bonus

Ongoing value

Our pricing explained

Our natural gas prices are based on the WA Government’s regulated price cap on supply and usage charges. While all WA retailers have the same standard prices, with Kleenheat you can enjoy up to 35% off natural gas usage charges for 2 years with easy monthly instalments and direct debit payments

Learn more about monthly instalments

Award-winning service

We aim to provide positive experiences for all our customers and we’re thrilled our customers agree –handing us a five-star rating for overall satisfaction for two years running in CANSTAR Blue’s customer satisfaction survey.

Kleenheat has won Canstar's ranking of the WA Natural Gas provider with the most satisfied customers for three years running, from 2016 to 2018

Ongoing rewards

Everyone loves a little something for nothing – so we aim to reward our customers with real ongoing value that goes beyond big discounts. We’re talking flybuys points earned with every Kleenheat bill, beefed-up savings for RAC members, access to some of WA’s most popular events and exclusive customer perks, competitions and giveaways.

Learn more about rewards

Earn 1 flybuys point per dollar spent with Kleenheat

Frequently asked questions

Do I need to notify my existing natural gas supplier?

No – we’ll save you the hassle. As part of our normal process, Kleenheat lets your property’s existing provider know you’ve chosen better value energy with WA’s local supplier

Do I need to change my gas meter?

No. Switching to Kleenheat means no changes to your gas meter or any of the infrastructure delivering natural gas into your home. You don’t even have to notify your current provider – we take care of everything. It’s the same gas from the same pipes, just better value.

Is there any difference in gas quality?

No difference whatsoever. In fact, it’s impossible for the quality to be different. We buy our gas from reputable WA suppliers who source it from WA gas fields. Because all gas co-mingles on its way down the Dampier to Bunbury Pipeline, WA natural gas customers (Kleenheat or otherwise) enjoy the same gas from the same pipes.

How are monthly instalments calculated?

Monthly instalments reflect your home’s likely gas usage for the three months ahead. In most cases, we’ll base instalments on gas used at the same time the previous year.

If we don’t have gas usage history for your home, or if it’s a new house, we’ll base instalments on average Perth metro household usage for the upcoming period.

Once we receive your home’s quarterly gas meter readings from ATCO Gas – who maintains WA’s natural gas network – we use the information to balance your account across your next period of instalments.

I'm renting - can I switch to Kleenheat too?

Absolutely. Switching to Kleenheat in your rental property is quick, easy and free – just a few minutes online or over the phone on 13 21 80.

We’ll manage all the changes from our end, with no setup fees, termination fees or lock-in contracts delivering greater flexibility for renters.

Standard Form Contract

(For Customer’s paying the residential Price).

Pricing and Fees:

Price or Fee Component	Standard Price or Fee* (incl GST)
Usage charge – for the first 12 units used on average per day	15.18 cents per unit
Usage charge – for each additional unit used on average per day	13.69 cents per unit
Supply charge	21.98 cents per day
Account Fee	6.76 cents per day

*As at 1 July 2019. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View standard terms and conditions.

12.5% Discount Offer for On Time Payment

Additional Terms & Conditions

Discount Offer

As a Kleenheat Standard Form Contract customer, you are eligible for a 12.5% discount off your gas usage charges (“Discount”) provided you pay your Bills by the due date – see below for further details.

Conditions for claiming the discount

To be eligible for the Discount you must pay the full amount stated on the Bill and your payment must be received by Kleenheat on or before the due date.

The Discount amount will be credited on your next Bill.

If you cancel your Contract with Kleenheat before the next Bill is issued, you will forfeit any entitlement to receive the Discount amount calculated on your previous Bill even if you paid by the due date.

Other Terms of the Offer

This offer is only available to customer who are on Kleenheat’s Standard Form Contract.

The Discount applies to the customer’s gas usage charges only.

The Discount is available on Bills issued by Kleenheat on or after 10 February 2017.

This offer may be modified or withdrawn by Kleenheat at any time by notice to the customer.

Plan Details – Monthly Smart Saver

(for Customers paying the residential Price)

The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 25% Discount applies to the gas usage charges only. The Discount will apply for a minimum period of two years from the Acceptance Date.

Pricing and Fees:

Standard Price less the Discount to the usage charge.

Price or Fee Component	Standard Price or Fee* (incl GST)	Discount	Discounted Price or Fee (incl GST)
Usage charge – for the first 12 units used on average per day	15.18 cents per unit	25%	11.38 cents per unit
Usage charge – for each additional unit used on average per day	13.69 cents per unit	25%	10.27 cents per unit
Supply charge	21.98 cents per day		21.98 cents per day
Account Fee	6.76 cents per day		6.76 cents per day

*As at 1 July 2019. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View non-standard terms and conditions.

Monthly Instalments:

You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.

For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.

Direct Debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

Supply Date:

Supply will commence on the date of the next meter reading at the Supply Address that is taken more than 5 business days after submission of the transfer request and that generates an actual value. Kleenheat will lodge the transfer request within 7 business days after the Acceptance Date.

Contract Term:

Your contract term is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2.

If you wish to terminate the Contract under clause 22.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.

Email Bills:

By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.

Plan Details – Monthly Energiser

(for Customers paying the residential Price)

The terms set out in these Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 35% Discount applies to the gas usage charges only. The Discount will apply for a minimum period of two years from the Acceptance Date.

Pricing and Fees:

Standard Price less the Discount to the usage charge.

Price or Fee Component	Standard Price or Fee* (incl GST)	Discount	Discounted Price or Fee (incl GST)
Usage charge – for the first 12 units used on average per day	15.18 cents per unit	35%	9.87 cents per unit
Usage charge – for each additional unit used on average per day	13.69 cents per unit	35%	8.90 cents per unit
Supply charge	21.98 cents per day		21.98 cents per day
Account Fee	6.76 cents per day		6.76 cents per day

*As at 1 July 2019. Prices and Fees are subject to change.

Other Fees may apply. Refer to our pricing and fee schedule for details.

View non-standard terms and conditions.

Monthly Instalments:

Direct Debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/ debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

Supply Date:

Contract Term:

Your Contract is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2.

Email Bills:

Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.

Natural Gas Standard Prices & Fees

Standard Gas Prices

Our standard gas prices are based on the regulated tariff caps approved by the Minister for Energy.

Natural Gas Prices

Prices as at 1 July 2019

Price Component	Prices including GST
Residential Customers:
Supply charge	21.98 cents per day
Usage charge – for the first 12 units used on average per day	15.18 cents per unit
Usage charge – for each additional unit used on average per day	13.69 cents per unit

Non-Residential Customers:
Supply charge	19.11 cents per day
Usage charge – for the first 100 units used on average per day	13.82 cents per unit
Usage charge – for each additional unit used on average per day	11.08 cents per unit

Account Service Fees

Fees as at 1 July 2019

Account Service Fee	Fees including GST
Account Establishment Fee Kleenheat does not charge a fee to set up a new account, whether you’re switching retailers or moving house.	$0.00
Account Fee Covers the cost of servicing your account	6.76 cents per day
Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer’s account over its term.	$2.10 per day per MIRN
Account Administration Fee – Business Smart Saver Covers the overhead cost of servicing your Business Smart Saver account.	15 cents per day per MIRN
Card Payment Fee Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Card)	0.70% of payment made
Australia Post Payment Fee From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for taking payments via Australia Post.	$0.00
Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque.	$0.00
Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured.	$10.00
Overdue Notice Fee Covers the cost of printing and posting overdue notices.	$8.34
Bill Copy Fee First request and under 10 pages.	$0.00
Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Customers can access copies of previous bills via Kleenheat’s website at no charge. Note: there is no bill copy fee payable on the first request under 10 pages.	$5.00
Interest on Overdue Accounts Covers the cost of funds for accounts that are overdue.	Bank Bill Rate plus 3%

Gas Service Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Fees as at 31 January 2019

Gas Service Fees	Fees including GST
Special Meter Reading Recovers the fee charged by the network operator to attend a property to carry out a special meter reading.	$20.71
Booked Meter Read Fee Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm.	$73.45
Meter Retake and Test Fee Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$215.70
Meter Retake and Test Fee AL12 Meter Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$320.82
Meter Removal Fee Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer.	$128.47
Upgrade Meter Size or Pressure Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure.	On quotation

Disconnection Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Fees as at 31 January 2019

Disconnection Fees	Fees including GST
Apply Meter Lock Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock.	$49.07
Remove Meter Lock Recovers the fee charged by the network operator to attend a property to remove a meter lock.	$19.23
Remove Regulator Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal.	$110.03
Reinstall Regulator Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply.	$146.55
Disconnect Service in Street Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street.	$863.34
Reconnect Service in Street Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street.	$971.53

New Connection Fees (where no gas meter exists)

The following fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). As customer’s individual circumstances will vary; actual fees charged are available on quotation.

Fees as at 31 January 2019

New Connection Fees	Fees including GST
New Connection Administration Fee From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection.	$0.00
Trenching Fee Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres .	$41.47 per metre
Works Cancellation Fee Recovers the fee charged by the network operator where a customer cancels a request for a new connection.	$179.22

Plans & Pricing

discount on gas usage charges

discount on gas usage charges

discount on gas usage charges

Our pricing explained

Award-winning service

Ongoing rewards

Frequently asked questions

Standard Form Contract

Pricing and Fees:

12.5% Discount Offer for On Time Payment

Discount Offer

Conditions for claiming the discount

Other Terms of the Offer

Plan Details – Monthly Smart Saver

Discount:

Pricing and Fees:

Monthly Instalments:

Direct Debit:

Supply Date:

Contract Term:

Email Bills:

Plan Details – Monthly Energiser

Discount:

Pricing and Fees:

Monthly Instalments:

Direct Debit:

Supply Date:

Contract Term:

Email Bills:

Natural Gas Standard Prices & Fees

Standard Gas Prices

Natural Gas Prices

Account Service Fees

Gas Service Fees

Disconnection Fees

New Connection Fees (where no gas meter exists)