Standard Gas Prices

Our standard gas prices are based on the regulated tariff caps approved by the Minister for Energy. As Western Australia's regulated gas tariff recently increased by CPI, Kleenheat advises that from 15 July 2017 our gas prices will be adjusted to reflect the current regulated gas tariff. The new cost structure can be seen in the table below. In addition, our Account Administration Fee and Retail Market Levy for residential customers will be combined to one simple Account Fee. This fee has not increased.  Changes to the Account Administration Fee for our business customers will also increase in line with CPI.

Natural Gas Prices

Prices as at 15 July 2017

Price Component	Prices including GST
Residential Customers:
Supply charge	21.29 cents per day
Usage charge – for the first 12 units used on average per day	14.70 cents per unit
Usage charge – for each additional unit used on average per day	13.26 cents per unit
Non-Residential Customers:
Supply charge	18.51 cents per day
Usage charge – for the first 100 units used on average per day	13.39 cents per unit
Usage charge – for each additional unit used on average per day	10.73 cents per unit

Account Service Fees

Prices as at 15 July 2017

Account Service Fee	Fees including GST
Account Establishment Fee Kleenheat does not charge a fee to set up a new account, whether you're switching retailers or moving house.	$0.00
Account Administration Fee – Residential Covers the overhead cost to the business of administering a customer's account over its term.	Combined to one simple Account Fee
Retail Market Levy Recovers the fees charged to Kleenheat by the Australian Energy Market Operator.	Combined to one simple Account Fee
Account Fee Covers the cost of servicing your account	4.64 cents per day
Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer's account over its term.	$2.03 per day per MIRN
Account Administration Fee – Business Smart Saver Covers the overhead cost of servicing your Business Smart Saver account.	15 cents per day per MIRN
Credit Card Payment Fee Covers the cost incurred by Kleenheat when taking payments by credit card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Credit Card)	0.70% of payment made
Australia Post Payment Fee From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for taking payments via Australia Post.	$0.00
Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque.	$0.00
Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured.	$10.00
Overdue Notice Fee Covers the cost of printing and posting overdue notices.	$8.34
Bill Copy Fee First request and under 10 pages.	$0.00
Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Customers can access copies of previous bills via Kleenheat's website at no charge. Note: there is no bill copy fee payable on the first request under 10 pages.	$5.00
Interest on Overdue Accounts Covers the cost of funds for accounts that are overdue.	Bank Bill Rate plus 3%

Gas Service Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Gas Service Fees	Fees including GST
Special Meter Reading Recovers the fee charged by the network operator to attend a property to carry out a special meter reading.	$19.81
Booked Meter Read Fee Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm.	$66.02
Meter Retake and Test Fee Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$206.34
Meter Retake and Test Fee AL12 Meter Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.	$311.45
Meter Removal Fee Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer.	$123.83
Upgrade Meter Size or Pressure Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure.	On quotation

Disconnection Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

Disconnection Fees	Fees including GST
Apply Meter Lock Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock.	$47.30
Remove Meter Lock Recovers the fee charged by the network operator to attend a property to remove a meter lock.	$18.54
Remove Regulator Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal.	$106.06
Reinstall Regulator Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply.	$141.26
Disconnect Service in Street Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street.	$762.04
Reconnect Service in Street Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street.	$858.67

New Connection Fees (where no gas meter exists)

Fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). Fees will be determined on a case by case basis. Please contact us on 13 21 80 to obtain a quote.

New Connection Fees	Fees including GST
New Connection Administration Fee From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection.	$0.00
Trenching Fee (Trench provided) Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres where a trench has been provided.	$24.86 per metre
Trenching Fee (Trench not provided) Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres where no trench has been provided.	$65.56 per metre
Works Cancellation Fee Recovers the fee charged by the network operator where a customer cancels a request for a new connection.	$171.45

(For Customer's paying the residential Price).

Pricing:

Price Component	Standard Price* (incl GST)
Usage charge – for the first 12 units used on average per day	14.70 cents per unit
Usage charge – for each additional unit used on average per day	13.26 cents per unit
Supply charge	21.29 cents per day

*As at 15 July 2017. Prices are subject to change. View standard prices and fees for all natural gas customers View standard terms and conditions.

12.5% Discount Offer for On Time Payment

Additional Terms & Conditions

Discount Offer

As a Kleenheat Standard Form Contract customer, you are eligible for a 12.5% discount off your gas usage charges ("Discount") provided you pay your Bills by the due date - see below for further details.

Conditions for claiming the discount

To be eligible for the Discount you must pay the full amount stated on the Bill and your payment must be received by Kleenheat on or before the due date. The Discount amount will be credited on your next Bill. If you cancel your Contract with Kleenheat before the next Bill is issued, you will forfeit any entitlement to receive the Discount amount calculated on your previous Bill even if you paid by the due date.

Other Terms of the Offer

This offer is only available to customer who are on Kleenheat's Standard Form Contract. The Discount applies to the customer's gas usage charges only. The Discount is available on Bills issued by Kleenheat on or after 10 February 2017. This offer may be modified or withdrawn by Kleenheat at any time by notice to the customer.

(For Customer's paying the residential Price). The terms set out in this Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.

Discount:

The 25% Discount applies to the gas usage charges only. The Discount will apply for a minimum period of two years from the Acceptance Date.

Pricing:

Standard Price less the Discount to the usage charge.

Price Component	Standard Price* (incl GST)	Discount	Discounted Price (incl GST)
Usage charge – for the first 12 units used on average per day	14.70 cents per unit	25%	11.02 cents per unit
Usage charge – for each additional unit used on average per day	13.26 cents per unit	25%	9.94 cents per unit
Supply charge	21.29 cents per day		21.29 cents per day

*As at 15 July 2017. Prices are subject to change. View standard prices and fees for all natural gas customers

Monthly instalments:

You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date. For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.

Direct debit:

You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.

Supply date:

Supply will commence on the date of the next meter reading at the Supply Address that is taken more than 5 business days after submission of the transfer request and that generates an actual value. Kleenheat will lodge the transfer request within 7 business days after the Acceptance Date.

Contract term:

Your contract term is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2. If you wish to terminate the Contract under clause 22.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.

Email bills:

Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address. View non-standard terms and conditions