How can I provide feedback or make a complaint?
We’re committed to offering you the best customer service and products, and we’re always looking for ways to improve. If you like what Kleenheat does, or can see an area where we can improve, please let us know.
We aim to resolve issues at the first point of contact but also commit to responding to feedback within two business days. If we're unable to resolve your issue within this time, a supervisor, manager or an appropriate person will investigate further and respond to you within 10 business days. We'll keep you updated on progress along the way.
You can download a copy of our Customer Complaints guide for more information.
Contact us with your feedback
Online: If you have positive feedback for us, we'd love you to share it through our contact enquiry form. For other feedback or to make a complaint, please refer to the 'To lodge a complaint' section below.
Call: 13 21 80
Write to: Kleenheat, PO Box 8248, Perth WA 6849.
To lodge a complaint
Email: complaints@kleenheat.com.au
Call: 13 21 80
Write to: Complaints, Kleenheat, PO Box 8248, Perth WA 6849.
Escalating your complaint
You can request your complaint be handled at a higher level. Kleenheat’s Customer Advocate can impartially review your complaint.
To contact our Customer Advocate:
Call: 13 21 80
Write to: Kleenheat, PO Box 8248, Perth WA 6849.
We always aim to resolve all complaints internally. However, if you’re not satisfied, you have the right to refer your complaint to an external body. Should you wish to do this, you can refer your complaint to:
Energy & Water Ombudsman Western Australia Ltd
Call: (08) 9220 7588 or 1800 754 004
Write to: PO Box Z5386 St Georges Terrace, Perth WA 6831
