If you’re having trouble paying your Kleenheat bill, we encourage you to reach out to us as soon as possible. We’re here to help you and promise to treat you with respect and sensitivity. 

For a quick overview of how we may be able to support you, please check out our financial assistance page. 

Our Financial Hardship Policy provides more detailed information about how we can support you through difficult times and help keep your natural gas supply connected.  

Support options

Giving you more time to pay

If you need more time to pay your Kleenheat bill, our local Customer Service Team is only a phone call away on 13 21 80.

We’ll chat with you about your personal circumstances and may be able to revise the due date of your bill to ease any financial pressures.

Setting up manageable payment arrangements

If you’re having trouble paying your Kleenheat energy bill on time, our team will work with you to assess options for alternative payment arrangements for current and any overdue payments.

This usually involves us working together to agree on smaller, more manageable amounts to be paid over an extended period.

In addition to Kleenheat account holders, a co-occupant on your account, a consumer representative organisation or another authorised third-party may also negotiate alternative payment arrangements.

Supporting access to the Hardship Utilities Grant Scheme (HUGS)

The WA Government’s Hardship Utility Grant Scheme (HUGS) provides financial assistance to Western Australians who are struggling through financial hardship and are unable to pay their utility bills.

We’ll work with customers to determine HUGS eligibility if you:

• have maintained a 90-day payment arrangement, and
• have a balance above $300, or
• have had your gas supply disconnected and are unable to make an up-front payment. 

Please phone 13 21 80 between 8am to 5pm, Monday to Friday and speak with a member of our team about your individual circumstances and support services available.