You can update your Kleenheat direct debit payment details online at any time by following the steps below: 

1. Log in to My Account. 
2. Look for the ‘What would you like to do?’ heading and click on ‘Direct Debit’. 
3. Follow the prompts to enter your new credit/debit card or bank account details. 
4. Read and agree to the direct debit terms and conditions. 
5. Click on ‘Save Details’. 

We’ll apply your new payment details to your next direct debit day or your next bill.  

We recommend updating your payment details at least 5 business days before your account or card is due to be debited to allow for processing times with the financial institutions.  

If you've already received a bill, any changes to your direct debit details won't apply to that bill and will instead take effect from your next bill. You'll need to pay your current bill using one of the payment methods shown on the invoice. 

If you'd prefer to update your details by phone, you can call us on 13 21 80 between 8am and 5pm, Monday to Friday.