Natural Gas Standard Prices & Fees

Standard Gas Prices

Our standard gas prices are based on the regulated tariff caps approved by the Minister for Energy.

Gas Price

Price Component No price rises since 1 November 2015 (incl GST)
Residential Customers:
Supply charge 20.58 cents per day
Usage charge – for the first 12 units used on average per day 14.20 cents per unit
Usage charge – for each additional unit used on average per day 12.81 cents per unit
Non-residential Customers:
Supply charge 17.89 cents per day
Usage charge – for the first 100 units used on average per day 12.94 cents per unit
Usage charge – for each additional unit used on average per day 10.37 cents per unit

Account Service Fees

Account Service Fee No price rises since 1 November 2015 (incl GST)
Account Establishment Fee
Kleenheat does not charge a fee to set up a new account, whether you’re switching retailers or moving house.
$0.00
Account Administration Fee – Residential
Covers the overhead cost to the business of administering a customer’s account over its term.
3.42 cents per day
Account Administration Fee – Non-residential
Covers the overhead cost to the business of administering a customer’s account over its term.
$1.99 per day per MIRN
Retail Market Levy
Recovers the fees charged to Kleenheat Gas by the Australian Energy Market Operator.
1.22 cents per day
Credit Card Payment Fee
Covers the cost incurred by Kleenheat Gas when taking payments by credit card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Credit Card)
0.70% of payment made
Australia Post Payment Fee
From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for taking payments via Australia Post.
$0.00
Cheque Payment Fees
From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque.
$0.00
Dishonour Fee
Covers the costs incurred when a cheque or bank account direct debit is dishonoured.
$10.00
Overdue Notice Fee
Covers the cost of printing and posting overdue notices.
$8.34
Bill Copy Fee
Covers the cost of printing and posting a copy of a bill. (Customers can access copies of previous bills via Kleenheat’s website at no charge)
$5.00
Interest on Overdue Accounts
Covers the cost of funds for accounts that are overdue.
Bank Bill Rate plus 3%

Gas Service Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

NOTE: New prices apply from 16 March 2017, following an increase in fees charged by the network operator.

Gas Service Fees Prices as at 16 March 2017 (incl GST)
Special Meter Reading

Recovers the fee charged by the network operator to attend a property to carry out a special meter reading.
$19.81
Booked Meter Read Fee

Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm.
$66.02
Meter Retake and Test Fee

Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.
$206.34
Meter Retake and Test Fee AL12 Meter

Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty.
$311.45
Meter Removal Fee

Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer.
$123.83
Upgrade Meter Size or Pressure

Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure.
On quotation

Disconnection Fees

Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.

NOTE: New prices apply from 16 March 2017, following an increase in fees charged by the network operator.

Disconnection Fees Prices as at 16 March 2017 (incl GST)
Apply Meter Lock

Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock.
$47.30
Remove Meter Lock

Recovers the fee charged by the network operator to attend a property to remove a meter lock.
$18.54
Remove Regulator

Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal.
$106.06
Reinstall Regulator

Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply.
$141.26
Disconnect Service in Street

Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street.
$762.04
Reconnect Service in Street

Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street.
$858.67

New Connection Fees (where no gas meter exists)

Fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). Fees will be determined on a case by case basis. Please contact us on 13 21 80 to obtain a quote.

NOTE: New prices apply from 16 March 2017, following an increase in fees charged by the network operator.

New Connection Fees Prices as at 16 March 2017 (incl GST)
New Connection Administration Fee

From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection.
$0.00
Trenching Fee (Trench provided)

Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres where a trench has been provided.
$24.86 per metre
Trenching Fee (Trench not provided)

Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres where no trench has been provided.
$65.56 per metre
Works Cancellation Fee

Recovers the fee charged by the network operator where a customer cancels a request for a new connection.
$171.45