Once you’ve signed up with Kleenheat, we’ll process your application. Upon confirmation of your account, we’ll send you a welcome pack, which will include confirmation of your plan and a copy of our terms and conditions. We’ll also notify your current retailer that you’re switching to Kleenheat. Your Kleenheat plan starts from when we accept you as a customer. 

If you signed up online, we’ll also send you a verification email so that we can set you up with My Account access. You’ll need to follow the instructions in the email. 

Once your transfer is complete, we’ll start supplying your natural gas on your next scheduled meter read (provided ATCO can access your meter to obtain a reading).  At that point you’ll receive a final bill from your current retailer, and we’ll become your natural gas retailer.

Your gas meter is read approximately every three months. There won’t be any change to the quality and reliability of your natural gas supply – you’ll continue to get the same gas, through the same pipes and gas meter.  

If you’ve provided us with an email address, we’ll send you an email notification when your transfer to Kleenheat is complete. You can track your account progress online by logging into My Account.