There are some circumstances where ATCO’s meter readers will not be able to access your gas meter. The meter reader may be physically prevented from reaching your meter (e.g. because of a locked gate or an obstruction in front of the meter) or may not feel safe or comfortable entering your property (e.g. because of a dog). 

In these circumstances, the meter reader will record that they could not take a meter reading or ‘actual read’, and an ‘estimated read’ will be generated for your property. Kleenheat will issue your bill for the period based on this estimated read. This estimated read is based on your previous gas usage for the same time the previous year. When an actual meter read is next taken, Kleenheat will make any required adjustments to your bill. 

Estimated reads are typically very accurate. You can check the accuracy of your estimated read by referencing the meter read provided on the second page of your bill against the reading on your gas meter. When checking your meter, only refer to the numbers shown on the black dials and ignore any numbers on the red dials, or decimal places. If there’s a significant difference between the meter reading on your bill and your meter, you can give Kleenheat a self-read by calling us on 13 21 80. 

An actual meter read is required once a year, and you’ll be contacted to provide access to your meter for this read. Fees will apply if you need to book in a particular date and time window for this read. 

Can I provide instructions about how to access my meter? 

While we can’t provide ATCO with detailed instructions on how to access your meter for a scheduled read, we can provide ATCO with some details, such as the code to get through a locked gate.