Electricity Fees and Charges

Standard Form Contract Prices

Our Standard Form Contract is available to all contestable customers.

Kleenheat can provide a customised energy plan and pricing that suits your business energy needs. Call us on 13 21 80 or request an obligation free quote via our website.

As at 1 November 2020

Charge Pricing (inc. GST)
Peak tariff 48.125 cents per kWh
Off-peak tariff 17.435 cents per kWh
Account Administration Fee $1.99 per day per NMI

Account Service Fees

As at 31 January 2020

Account Service Fee Fees (inc. GST)
Account Establishment Fee
Kleenheat does not charge an Account Establishment Fee.
$0.00
Account Administration Fee – Non-residential
Covers the overhead cost to the business of administering a customer’s account over its term.
$1.99 per day per NMI
Card Payment Fee
Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on
the next invoice after the bill is paid. This fee is not payable if you have already set up Direct Debit by
Credit Card payment.
0.5% of payment made
Australia Post Payment Fee
Covers the cost incurred by Kleenheat when taking payments via Australia Post. This fee will appear on
the next invoice after the bill is paid.
$2.60
Cheque Payment Fee
Covers the cost incurred by Kleenheat for processing and banking payments by cheque. This fee will
appear on the next invoice after the bill is paid.
$2.50
Dishonour Fee
Covers the cost incurred when a cheque or bank account direct debit is dishonoured.
 $10.00
Reminder Notice Fee
Covers the cost of printing and posting reminder notices.
 $8.34
Disconnection Notice Fee
Covers the cost of printing and posting disconnection notices.
  $8.34
Bill Copy Fee
Covers the cost of printing and posting a copy of the bill.
 $5.00
Paper Bill Fee
Covers the cost of printing and posting a bill.
$5.00
Interest on Overdue Accounts
Covers the costs of funds for accounts that are overdue.
Bank Bill Rate plus 3%

Metering Fees

Effective 1 November 2020

Metering Fees Fees (inc. GST)
Meter De-energise Fee
Recovers the fee charged by the network operator to attend a property to de-energise an individual meter point.
Low Voltage supply
High Voltage supply
$69.86
On Quotation
Meter Re-energise Fee
Recovers the fee charged by the network operator to attend a property to reconnect an individual meter point.
Low Voltage supply - standard
Low Voltage supply - urgent
High Voltage supply
$69.86
$176.22
On Quotation
Meter Exchange Fee
Recovers the fee charged by the network operator to attend a property to exchange the meter at the request of the customer.
Single phase whole current meter
Three phase whole current meter
Current transformer meter
$83.77
$83.73
$83.68
Meter Upgrade Fee
Recovers the fee charged by the network operator to attend a property to upgrade the meter at the request of the customer.
On Quotation
Meter Investigation Fee
Recovers the fee charged by the network operator to attend a property to investigate the meter and meter reading issues at the request of the customer.
$211.81
Communications Link Installation Fee
Recovers the fee charged by the network operator to install and activate a communications link that is able to support remote communication between the meter and the network operator's metering systems, at the request of the customer.
Note: if the meter cannot accommodate a communications link, a meter exchange must also be performed (at the customer's expense).
Radio frequency communications link
Cellular communications link
$83.73
$372.50
Communications Link Deactivation Fee
Recovers the fee charged by the network operator to deactivate a communications link at the request of the customer, where possible.
$83.73
Meter Testing Fee (Laboratory)
Recovers the fee charged by the network operator to attend a property to remove a meter and test it in a laboratory at the request of customer. This fee is refundable to the customer if the meter is found to be faulty.
Single phase whole current meter
Three phase whole current meter
$523.16
$648.32
Meter Testing Fee (On Site)
Recovers the fee charged by the network operator to attend a property to test the meter on site at the request of the customer. This fee is refundable to the customer if the meter is found to be faulty.
Single phase whole current meter
Three phase whole current meter
Current transformer meter
$395.53
$536.98
$632.23
Meter Reconfiguration Fee
Recovers the fee charged by the network operator to reconfigure or reprogram a meter to be eligible for a meter service offered by the network operator at the request of the customer.
Manual
Remote
$84.05
$22.35
Enablement of Signal Pulse Outputs Fee
Recovers the fee charged by the network operator to enable a customer to monitor electricity flows via a signal cable connected to a meter, at the request of the customer.
$357.81
Meter Removal Fee
Recovers the fee charged by the network operator to permanently remove a redundant meter, where multiple meters are associated with a metering point, at the request of the customer. (Note: this does not apply to supply abolishment.)
$155.35
Supply Abolishment Fee
Recovers the fee charged by the network operator to attend a property to remove metering installations completely. The NMI applicable to the connection point will become extinct.
On Quotation
Meter Energy Data Verification Fee
Recovers the fee charged by the network operator to audit and verify energy data in accordance with the Electricity Industry (Metering) Code 2012, at the request of the customer.
$7.27
Meter Special Read Fee
Recovers the fee charged by the network operator to attend a property to collect meter readings outside the scheduled read rounds for the purpose of a check read or final read.
Interval meter - manual without an appointment time
Interval meter - remote
Interval meter - manual with an appointment time
$21.74
$0.67
$48.09
Meter Read Route Change Fee
Recovers the fee charged by the network operator to change a meter read route (frequency) for a meter, at the request of the customer.
$6.02