Electricity fees and charges
Standard Form Contract Prices
Our Standard Form Contract is available to all contestable customers.
Prices as at 1 February 2025
| Charge | Pricing (inc. GST) |
|---|---|
| Residential Customers: | |
| Peak tariff | 55.884 cents per kWh |
| Off-peak tariff | 43.420 cents per kWh |
| Account Administration Fee | $2.53 per day per NMI |
Our Standard Form Contract terms are also available for you to view or download.
Account Service Fees
Fees as at 25 August 2025
| Account Service Fee | Fees (incl GST) |
|---|---|
| Account Establishment Fee Kleenheat does not charge an Account Establishment Fee. |
$0.00 |
| Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer's account over its term. |
$2.53 per day per NMI |
| Australia Post Payment Fee Covers the cost incurred by Kleenheat when taking payments via Australia Post. This fee will appear on the next invoice after the bill is paid. |
$2.60 |
| Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque. |
$0.00 |
| Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured. |
$10.00 |
| Reminder Notice Fee Covers the cost of printing and posting reminder notices. |
$8.34 |
|
Disconnection Notice Fee |
$8.34 |
| Bill Copy Fee First request and under 10 pages. |
$0.00 |
| Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Note: there is no bill copy fee payable on the first request under 10 pages. |
$5.00 |
|
Bank Bill Swap Rate Covers the cost of funds for accounts that are overdue. |
Bank Bill Rate plus 3% |
Metering Fees
Fees as at 1 November 2020
| Metering Fees | Fees including GST |
|---|---|
| Meter De-energise Fee Recovers the fee charged by the network operator to attend a property to de-energise an individual meter point. Low Voltage supply High Voltage supply |
$69.86 On quotation |
| Meter Re-energise Fee Recovers the fee charged by the network operator to attend a property to reconnect an individual meter point. Low Voltage supply – standard Low Voltage supply – urgent High Voltage supply |
$69.86 $176.22 On quotation |
| Meter Exchange Fee Recovers the fee charged by the network operator to attend a property to exchange the meter at the request of the customer. Single phase whole current meter Three phase whole current meter Current transformer meter |
$83.77 $83.73 $83.68 |
| Meter Upgrade Fee Recovers the fee charged by the network operator to attend a property to upgrade the meter at the request of the customer. |
On quotation |
| Meter Investigation Fee Recovers the fee charged by the network operator to attend a property to investigate the meter and meter reading issues at the request of the customer. |
$211.81 |
| Communications Link Installation Fee Recovers the fee charged by the network operator to install and activate a communications link that is able to support remote communication between the meter and the network operator’s metering systems, at the request of the customer. Note: if the meter cannot accommodate a communications link, a meter exchange must also be performed (at the customer’s expense). Radio frequency communications link Cellular communications link |
$83.73 $372.50 |
| Communications Link Deactivation Fee Recovers the fee charged by the network operator to deactivate a communications link at the request of the customer, where possible. |
$83.73 |
| Meter Testing Fee (Laboratory) Recovers the fee charged by the network operator to attend a property to remove a meter and test it in a laboratory at the request of customer. This fee is refundable to the customer if the meter is found to be faulty. Single phase whole current meter Three phase whole current meter |
$523.16 $648.32 |
| Meter Testing Fee (On Site) Recovers the fee charged by the network operator to attend a property to test the meter on site at the request of the customer. This fee is refundable to the customer if the meter is found to be faulty. Single phase whole current meter Three phase whole current meter Current transformer meter |
$395.53 $536.98 $632.23 |
| Meter Reconfiguration Fee Recovers the fee charged by the network operator to reconfigure or reprogram a meter to be eligible for a meter service offered by the network operator at the request of the customer. Manual Remote |
$84.05 $22.35 |
| Enablement of Signal Pulse Outputs Fee Recovers the fee charged by the network operator to enable a customer to monitor electricity flows via a signal cable connected to a meter, at the request of the customer. |
$357.81 |
| Meter Removal Fee Recovers the fee charged by the network operator to permanently remove a redundant meter, where multiple meters are associated with a metering point, at the request of the customer. (Note: this does not apply to supply abolishment.) |
$155.35 |
| Supply Abolishment Fee Recovers the fee charged by the network operator to attend a property to remove metering installations completely. The NMI applicable to the connection point will become extinct. |
On quotation |
| Meter Energy Data Verification Fee Recovers the fee charged by the network operator to audit and verify energy data in accordance with the Electricity Industry (Metering) Code 2012, at the request of the customer. |
$7.27 |
|
Meter Special Read Fee
|
$21.74 $0.67 $48.09 |
| Meter Read Route Change Fee Recovers the fee charged by the network operator to change a meter read route (frequency) for a meter, at the request of the customer. |
$6.02 |