Got questions? We’ve got answers

Question 1

Do I need to clean or maintain solar panels?

Accepted Answer

Solar panels are generally pretty low maintenance. Because they’re exposed to the elements, most systems benefit from being professionally cleaned about once a year and serviced every two years to help maintain optimal performance.

Question 2

Do the products available all come with a warranty?

Accepted Answer

Yes, all our packages come with comprehensive warranties, protecting you from any defects that might occur over the life of your system.    The solar panels we list all come with a minimum 25 year product warranty and 30 year performance warranty. Both warranties are important, as the product warranty covers defects in material and manufacturing while the performance warranty guarantees long-term performance of the panels over time.   All our listed batteries and inverters come with a 10 year warranty.   Details of the warranties for the products you select will be outlined in your quote.

Question 3

What if something goes wrong with the installation of my solar system or battery?

Accepted Answer

Your hardware and installation are covered by warranty. In the unlikely event that something goes wrong with your installation, your installer will work with you to ensure the problem is rectified. If you aren't happy with the resolution, please reach out to us.

Question 4

What brands of products do you sell?

Accepted Answer

Kleenheat has selected high-quality products manufactured by well-known brands.   The brands on offer for solar panels are Canadian Solar and SunPower.   The battery brands we have available are Fronius, iStore, Sigenergy and Sungrow.

Question 5

How safe are the batteries you have on offer?

Accepted Answer

All our solar batteries use lithium iron phosphate (LFM) technology, which is widely recognised as the safest option for home energy storage in Australia. Their chemical structure is very stable, which means they’re far less prone to overheating or catching fire than other batteries. They also use non-flammable materials to reduce the risk of fire.

Warranty and after sales

Comprehensive warranties for solar and battery

Comprehensive warranties

Peace of mind built in

Product warranties

Installation warranty

We're here to help

All about warranties

Comprehensive cover on products and install

How it works

Simple steps to power on and save with solar and battery

Your home and energy use

See costs and packages

Get your quote

Book your installation

See what you could save with Kleenheat Spark

Enter your address

Enter address

See cost estimates

Lock in your quote

FAQs