Got questions? We’ve got answers

Question 1

How much will I save with solar panels?

Accepted Answer

Your savings will depend on your electricity usage, system size, and conditions. If you add a battery to your solar system, you’ll be able to save more by storing excess energy generated during the day and using it at night or on cloudy days.   We'll provide an estimate of your savings when we present your recommended packages. This estimate is calculated based on your annual electricity usage, when you typically use power and the size of your system. The calculation factors in how much you’ll save by using your own solar energy instead of buying from the grid, the income you can earn by exporting excess power back to the grid, and any additional earnings if you choose to join a Virtual Power Plant (VPP).   As well as presenting your estimated savings online, we'll also share this information and the assumptions that inform the estimate as part of the fixed-price quote.

Question 2

What energy management tools are available and what will they tell me?

Accepted Answer

All our systems come with access to energy management tools. These apps are provided by the product manufacturers and allow you to monitor, control and optimise how your solar panels and battery work. The data available includes how much energy you're generating and storing, as well as usage insights for your household. Some apps will also show estimated energy savings.

Question 3

Are there rebates available for solar panels?

Accepted Answer

Yes, solar panel installations are eligible for a Federal Government rebate through the Small-scale Renewable Energy Scheme (SRES). The number of Small-scale Technology Certificates (STCs) you receive depends on your system's size and location. We’ll automatically apply the value of your STCs to your quote as a discount, reducing the upfront cost of your system.

Question 4

Are the solar batteries on offer eligible for government rebates?

Accepted Answer

Yes, the batteries on offer are eligible for government rebates.    The key requirement for the rebate offered through the Federal Cheaper Home Batteries Program is that your solar battery must be Virtual Power Plant (VPP) ready, which all our batteries are. This rebate is the most sizable battery rebate currently available, with the value of the rebate calculated based on your battery size.    The WA Residential Battery Scheme has more eligibility requirements. To be eligible for a rebate, your battery needs to be from a list of approved products, and you need to agree to participate in a VPP.    If you choose not to join a VPP and aren’t eligible for the WA Government rebate, rest assured, you'll still be eligible for the Federal Government rebate.   The quote we send you will include all the government rebates you're eligible for, outlining your out-of-pocket cost once these have been applied.    If you are interested in reading more about VPPs and the pros and cons of joining, click here .

Question 5

Do I get anything if I generate electricity and export it back to the grid?

Accepted Answer

Yes, solar system owners in WA receive payments for the electricity they export back to the grid. These payments are known as feed-in tariffs, and in WA they’re provided under the Distributed Energy Buyback Scheme (DEBS).   The amount you earn depends on the time of day and the volume of electricity you supply, measured by kilowatt-hours. For example, if you export energy between 3pm and 9pm, you get a higher rate than during the day - currently around 10 cents per kilowatt-hour. The value of your exported energy is credited to your Synergy electricity bill, helping you save money by reducing your overall energy costs.

Question 6

Do you have finance options?

Accepted Answer

Yes, we have a couple of finance options.   No-interest loans of up to $10,000 are available through the WA Residential Battery Scheme for households meeting certain eligibility requirements. We also have partnered with Plenti Green Loans to provide financing options with competitive interest rates and fair terms. Your quote will provide more information about how to apply for both loan types.    To find out more about our finance options, check out this article

Question 7

Is the cost presented on the website final?

Accepted Answer

The cost we present on Kleenheat Spark reflects the information we have received from you, as well as data we have accessed about your roof and home characteristics.   When you request a quote, we ask you to provide some extra information including photos of your meter box. These allow us to confirm the recommended package meets your needs.    Your final fixed-price quote might differ from the costs you were presented in the funnel for a couple of reasons.    1. If there is a mismatch between the details you entered and the images uploaded. For example, if you selected single-phase power but your switchboard photo shows a three-phase setup. 2. If the photos that you upload show added complexity to your installation. For example, if your switchboard is full and needs to be extended.   Any changes we make to your recommended system will be clearly outlined in your quote, so you'll know exactly what is included. Our fixed-price quotes are valid for 14 days.   Once the quote is approved, the price is locked in, with no hidden fees or surprise costs later on.

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