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High five for five years of five stars

As local service providers, Kleenheat is all about providing value for our customers and our local community. We focus on delivering a safe and reliable product with friendly service from our local team so you can let your life flow.

Kleenheat’s customer service efforts are backed by over 400 local staff committed to making gas easy for homes and businesses across Western Australia and the Northern Territory.

So it’s great to see our community and customers value the service we provide, awarding Kleenheat with five stars for overall satisfaction for natural gas in Canstar Blue’s Customer Satisfaction Survey for the fifth year running.

To celebrate, we spoke to some of our local team who have a hand in delivering the customer service you enjoy.

Nicole – Customer Service Operations Manager

Nicole manages our WA-based Customer Service Team – a diverse group of local staff working to best support Kleenheat customers across all products and services.

Each year, our Customer Service Team fields around 290,000 calls from WA and the NT while also supporting digital enquiries across email, webchat and social media.

“Strengthening Kleenheat’s customer service focus is all about encouraging our business to look for new opportunities to make customer interactions as easy and positive as possible,” Nicole says.

When she’s not leading our customer service efforts, Nicole loves gardening and can regularly be found at Bunnings in Cockburn Central or pushing a trolley through the aisles at John Cole’s Nursery in Banjup.

Ged Reilly – Business Sales Leader

Ged is Kleenheat’s Business Sales Leader, providing support to the Business Sales Consultants and Executives managing our natural gas business customers accounts.

He leads a  motivated team of passionate people who deliver excellent customer service and value to businesses in WA.

“Customer service is so important to our team because we understand how important it is to our business customers,” Ged says. “We understand that our customers who run a business can be time poor, so we have dedicated account managers who understand our customers particular needs and know their story.”

Ged counts himself very lucky to live in WA, with Denmark’s pristine beaches, walking trails and thriving restaurant scene being his go-to’s, to relax and rejuvenate.

Bonnie Liddell – Customer Service Officer

Bonnie is the friendly face behind our webchat service. As a Customer Service Officer, Bonnie provides award-winning customer service by assisting with digital queries via our live webchat service and social media.

Answering queries in real-time with speed and efficiency means customers can get back to their busy lives, knowing they can rely on our prompt service.

“Being born and bred right here in WA, we understand that service is about more than supplying gas; it’s about providing the best possible customer experience,” Bonnie says. “Our customers are super important to us; after all, they’re the reason we’re here.”

In her spare time, Bonnie enjoys visiting one of her favourite places in Perth, Kings Park, where she enjoys strolling through the beautiful botanic gardens and the stunning views from the State War Memorial.

Every day locals rate Kleenheat as top-notch with Canstar Blue

Each year, Canstar Blue surveys gas customers across WA to determine which suppliers are providing five-star value and service.

Kleenheat remains the best-rated natural gas supplier in Western Australia, recording five-star reviews for ease of sign-up, bill and cost clarity, customer service and value for money, in addition to overall satisfaction.

Canstar Blue’s Customer Satisfaction Survey gives everyday locals a chance to voice their opinion on the products and services they use, and we’re proud they’ve deemed us best in class.

Are you looking for a five-star service? We believe there’s value in choosing local, so if you’re not a Kleenheat customer choose local today and let life flow.

16 Responses to “High five for five years of five stars

  1. June 18, 2020 at 10:12 am
    Bridget Mayne said:

    The people and culture at Kleenheat is top rate! They are kind, friendly and go out their way to be as helpful as possible. It would be nice if other companies followed their lead.

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:42 pm
      Courtney said:

      Thanks for the feedback Bridget! Lovely to hear it.

  2. June 18, 2020 at 11:09 am
    Norman Johnson said:

    Excellent service, we never have any queries, particular billing each month we know exactly where we stand.

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:41 pm
      Courtney said:

      Thanks for the positive feedback Norman! Great to hear.

  3. June 18, 2020 at 12:44 pm
    Ron Lyster said:

    It is good to deal with real people.

    Nothing is to much trouble.

    Keep up the good work guys

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:53 pm
      Courtney said:

      Thanks Ron! We think so too. Great feedback!

  4. June 18, 2020 at 6:04 pm
    Raymond Tierney said:

    Like to nominate Julie D, Acting Manager of the Affinity Village Baldivis. Julie has guided us all the way through our virus days, always there to help, advise, encourage, keep us all on top of correspondence. Some may say this is part of her position but Julie has gone way above and beyond her required duties always there.

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:19 pm
      Courtney said:

      Hi Raymond, We’d love to see your nomination go through, please go to kleenheat.com.au/treats and fill in the form for Julie and hopefully she’ll be selected and you can share a treat with her or gift her the reward. Good luck!

  5. June 18, 2020 at 8:36 pm
    Johanna Bell said:

    Changed over last year great service so happy

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:18 pm
      Courtney said:

      Thanks Johanna, always good to see positive feedback!

  6. June 19, 2020 at 7:05 am
    Ian said:

    To me It is the seamless supply of a service that provides our family with gas for hot water and cooking. Having managed manufacturing businesses I know how much activity goes on behind the scene to achieve this excellent outcome..

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:17 pm
      Courtney said:

      Thanks Ian, there are certainly a lot more people involved than expected in most service industries! Appreciate your great feedback.

  7. June 20, 2020 at 6:45 am
    Raelene said:

    Been with Kleenheat a couple of years now. Local, cheap gas, easy payments and nice customer service! Moved house recently and changing address was a breeze.

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:15 pm
      Courtney said:

      Thanks Raelene, great to hear it’s been smooth sailing, especially with the move! Thanks for being one of our customers!

  8. June 08, 2021 at 9:50 am
    Margaret said:

    Does Kleenheat have a discount for seniors
    As the price goes up yearly. I was wondering if this is so

    • Courtney
      Kleenheat logo
      June 09, 2021 at 3:48 pm
      Courtney said:

      Hi Margaret, thanks for reaching out. Rest assured, we’ve got plenty of discounts to help save you more on your gas bills 👌😁. These discounts would depend on whether you have LPG cylinders or natural gas, so feel free to reach out at kln.ht/udl0p and we’d be happy to go through our offers with you.

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