It's the same gas, from the same pipes - only cheaper!
Join over 190,000 West Australian households who are already saving on their natural gas bills by switching to Kleenheat. Save 35% off your natural gas usage charges* on our Monthly Energiser plan.
Switching is free and only takes minutes. There are no account establishment fees or lock-in contracts and you don’t even need to contact your current provider.
Switch and save 35% on natural gas usage charges*
Why choose Kleenheat?
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Australian-owned and operated
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No setup or termination fees
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No fixed-term contracts
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Switching takes just minutes
Plans & Pricing
Monthly Energiser
-
35%
discount on gas usage charges
Available with new accounts for 12 months,
then save 25% for a minimum 12 months -
- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
-
Ongoing value
Monthly Smart Saver
-
25%
discount on gas usage charges
Guaranteed for a minimum 24 months
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- Direct debit
- Easy monthly instalments
- Email bills
- No setup costs
- No lock-in contracts
-
Welcome bonusOngoing value
Standard Form Contract
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12.5%
discount on gas usage charges
When you pay on time
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- Choice of payment method
- Quarterly bills
- Email or paper bills
- No setup costs
- No lock-in contracts
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Welcome bonusOngoing value
Earn flybuys points
Link your flybuys number to your Kleenheat account and earn 1 flybuys point per dollar spent on natural gas.
Switch now and save
Join more than 190,000 households that have already switched to Kleenheat and now enjoy genuine ongoing value with WA’s true local supplier.
Monthly Energiser Plan Details
(For Customer’s paying the residential Price).
The terms set out in this Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.
Discount:
A Discount will apply for a minimum period of two years from the Acceptance Date. The Discount is 35% for the first 12 months and then reverts to 25% on the Monthly Smart Saver plan for the next 12 months. The Discount applies to the gas usage charges only.
Pricing and Fees:
Standard Price less the Discount to the usage charge.
The pricing for the first 12 months is outlined in the table below.
| Price or Fee Component | Standard Price or Fee* (incl GST) |
Discount | Discounted Price or Fee (incl GST) |
|---|---|---|---|
| Usage charge – for the first 12 units used on average per day | 14.98 cents per unit | 35% | 9.74 cents per unit |
| Usage charge – for each additional unit used on average per day | 13.51 cents per unit | 35% | 8.78 cents per unit |
| Supply charge | 21.69 cents per day | 21.69 cents per day | |
| Account Fee | 4.73 cents per day | 4.73 cents per day |
*As at 2 July 2018. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
Monthly instalments:
You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.
For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.
Direct debit:
You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.
Supply date:
Supply will commence on the date of the next meter reading at the Supply Address that is taken more than 5 business days after submission of the transfer request and that generates an actual value. Kleenheat will lodge the transfer request within 7 business days after the Acceptance Date.
Contract term:
Your contract term is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2.
If you wish to terminate the Contract under clause 22.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.
Email bills:
Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read. If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service. By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.
Monthly Smart Saver Plan Details
(For Customer’s paying the residential Price).
The terms set out in this Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.
Discount:
The 25% Discount applies to the gas usage charges only. The Discount will apply for a minimum period of two years from the Acceptance Date.
Pricing and Fees:
Standard Price less the Discount to the usage charge.
| Price or Fee Component | Standard Price or Fee* (incl GST) |
Discount | Discounted Price or Fee (incl GST) |
|---|---|---|---|
| Usage charge – for the first 12 units used on average per day | 14.98 cents per unit | 25% | 11.24 cents per unit |
| Usage charge – for each additional unit used on average per day | 13.51 cents per unit | 25% | 10.13 cents per unit |
| Supply charge | 21.69 cents per day | 21.69 cents per day | |
| Account Fee | 4.73 cents per day | 4.73 cents per day |
*As at 2 July 2018. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
Monthly instalments:
You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.
For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.
Direct debit:
You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.
Supply date:
Supply will commence on the date of the next meter reading at the Supply Address that is taken more than 5 business days after submission of the transfer request and that generates an actual value. Kleenheat will lodge the transfer request within 7 business days after the Acceptance Date.
Contract term:
Your contract term is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2.
If you wish to terminate the Contract under clause 22.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.
Email bills:
Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read.
If an email cannot be sent, a paper Bill will be mailed to you and Kleenheat may charge you for this service.
By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.
Standard Form Contract
(For Customer’s paying the residential Price).
Pricing and Fees:
| Price or Fee Component | Standard Price or Fee* (incl GST) |
|---|---|
| Usage charge – for the first 12 units used on average per day | 14.98 cents per unit |
| Usage charge – for each additional unit used on average per day | 13.51 cents per unit |
| Supply charge | 21.69 cents per day |
| Account Fee | 4.73 cents per day |
*As at 2 July 2018. Prices and Fees are subject to change.
Other Fees may apply. Refer to our pricing and fee schedule for details.
View standard terms and conditions.
12.5% Discount Offer for On Time Payment
Additional Terms & Conditions
Discount Offer
As a Kleenheat Standard Form Contract customer, you are eligible for a 12.5% discount off your gas usage charges (“Discount”) provided you pay your Bills by the due date – see below for further details.
Conditions for claiming the discount
To be eligible for the Discount you must pay the full amount stated on the Bill and your payment must be received by Kleenheat on or before the due date.
The Discount amount will be credited on your next Bill.
If you cancel your Contract with Kleenheat before the next Bill is issued, you will forfeit any entitlement to receive the Discount amount calculated on your previous Bill even if you paid by the due date.
Other Terms of the Offer
This offer is only available to customer who are on Kleenheat’s Standard Form Contract.
The Discount applies to the customer’s gas usage charges only.
The Discount is available on Bills issued by Kleenheat on or after 10 February 2017.
This offer may be modified or withdrawn by Kleenheat at any time by notice to the customer.
Natural Gas Standard Prices & Fees
Standard Gas Prices
Our standard gas prices are based on the regulated tariff caps approved by the Minister for Energy.
Natural Gas Prices
Prices as at 2 July 2018
| Price Component | Prices including GST |
|---|---|
| Residential Customers: | |
| Supply charge | 21.69 cents per day |
| Usage charge – for the first 12 units used on average per day | 14.98 cents per unit |
| Usage charge – for each additional unit used on average per day | 13.51 cents per unit |
| Non-Residential Customers: | |
| Supply charge | 18.86 cents per day |
| Usage charge – for the first 100 units used on average per day | 13.64 cents per unit |
| Usage charge – for each additional unit used on average per day | 10.93 cents per unit |
Account Service Fees
Fees as at 2 July 2018
| Account Service Fee | Fees including GST |
|---|---|
| Account Establishment Fee Kleenheat does not charge a fee to set up a new account, whether you’re switching retailers or moving house. |
$0.00 |
| Account Fee Covers the cost of servicing your account |
4.73 cents per day |
| Account Administration Fee – Non-residential Covers the overhead cost to the business of administering a customer’s account over its term. |
$2.07 per day per MIRN |
| Account Administration Fee – Business Smart Saver Covers the overhead cost of servicing your Business Smart Saver account. |
15 cents per day per MIRN |
| Card Payment Fee Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on the next invoice after the bill is paid. (Excluded for Direct Debit by Card) |
0.70% of payment made |
| Australia Post Payment Fee From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for taking payments via Australia Post. |
$0.00 |
| Cheque Payment Fees From 16 March 2017, Kleenheat no longer charges a fee for costs incurred for processing and banking payments by cheque. |
$0.00 |
| Dishonour Fee Covers the costs incurred when a cheque or bank account direct debit is dishonoured. |
$10.00 |
| Overdue Notice Fee Covers the cost of printing and posting overdue notices. |
$8.34 |
| Bill Copy Fee First request and under 10 pages. |
$0.00 |
| Bill Copy Fee Covers the cost of printing and posting a copy of a bill. Customers can access copies of previous bills via Kleenheat’s website at no charge. Note: there is no bill copy fee payable on the first request under 10 pages. |
$5.00 |
| Interest on Overdue Accounts Covers the cost of funds for accounts that are overdue. |
Bank Bill Rate plus 3% |
Gas Service Fees
Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.
Fees as at 31 January 2019
| Gas Service Fees | Fees including GST |
|---|---|
| Special Meter Reading Recovers the fee charged by the network operator to attend a property to carry out a special meter reading. |
$20.71 |
| Booked Meter Read Fee Recovers the fee charged by the network operator to carry out a meter reading at a specified date and time, am or pm. |
$73.45 |
| Meter Retake and Test Fee Recovers the fee charged by the network operator for removing a meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty. |
$215.70 |
| Meter Retake and Test Fee AL12 Meter Recovers the fee charged by the network operator for removing an AL12 meter and testing it in a laboratory. This fee is refundable to the customer if the meter is found to be faulty. |
$320.82 |
| Meter Removal Fee Recovers the fee charged by the network operator for the removal of a gas meter at the request of customer. |
$128.47 |
| Upgrade Meter Size or Pressure Recovers the fee charged by the network operator for regulator replacements and / or meter size upgrade to alter current meter pressure. |
On quotation |
Disconnection Fees
Cancellation fees may apply if a customer cancels a gas service request to recover fees charged by the network operator.
Fees as at 31 January 2019
| Disconnection Fees | Fees including GST |
|---|---|
| Apply Meter Lock Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of applying a meter lock. |
$49.07 |
| Remove Meter Lock Recovers the fee charged by the network operator to attend a property to remove a meter lock. |
$19.23 |
| Remove Regulator Recovers the fee charged by the network operator to attend a property to disconnect the gas supply by means of regulator removal. |
$110.03 |
| Reinstall Regulator Recovers the fee charged by the network operator to attend a property to reinstall the regulator and reconnect gas supply. |
$146.55 |
| Disconnect Service in Street Recovers the fee charged by the network operator when disconnection of supply can only be achieved by disconnecting the service pipe in the street. |
$863.34 |
| Reconnect Service in Street Recovers the fee charged by the network operator to attend a property to reconnect the gas supply, previously disconnected in the street. |
$971.53 |
New Connection Fees (where no gas meter exists)
The following fees apply to connect a property to the gas service line for the first time (not applicable when switching between gas retailers). As customer’s individual circumstances will vary; actual fees charged are available on quotation.
Fees as at 31 January 2019
| New Connection Fees | Fees including GST |
|---|---|
| New Connection Administration Fee From 16 March 2017, Kleenheat no longer charges a fee for the administration of facilitating a new connection. |
$0.00 |
| Trenching Fee Installing the first 20 metres of gas pipes for an established single dwelling is free. This fee covers the fee charged by the network operator for running a gas service in excess of 20 metres . |
$41.47 per metre |
| Works Cancellation Fee Recovers the fee charged by the network operator where a customer cancels a request for a new connection. |
$179.22 |
Terms and Conditions
$50 natural gas credit
To receive a $50 credit you must sign up with Kleenheat as your residential natural gas provider using the relevant promotional code, and your application must be accepted by Kleenheat. The $50 credit will be applied to your new Kleenheat natural gas residential account and will be shown on your first Kleenheat bill. The credit value is not transferable and cannot be exchanged for a cash refund. If the account is cancelled at any time, any unused promotional credit value will be forfeited. Existing Kleenheat natural gas customers are not eligible for this promotion. This offer cannot be used in conjunction with any other promotional code offer. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.
$50 Kmart gift card
To receive a $50 Kmart Gift Voucher you must sign up with Kleenheat as your residential natural gas provider using the relevant promotional code, and your application must be accepted by Kleenheat. The $50 Kmart Gift Voucher will be posted to the residential location listed for the account within 90 days of the customer’s application being accepted. The voucher is not transferrable and cannot be exchanged for a cash refund. If the Kleenheat account is cancelled within 90 days of the application being accepted, the voucher will be forfeited. Existing Kleenheat natural gas customers are not eligible for this promotion. This offer cannot be used in conjunction with any other promotional code offer. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.
$50 Target gift card
To receive a $50 Target Gift Voucher you must sign up with Kleenheat as your residential natural gas provider using the relevant promotional code, and your application must be accepted by Kleenheat. The $50 Target Gift Voucher will be posted to the residential location listed for the account within 90 days of the customer’s application being accepted. The voucher is not transferrable and cannot be exchanged for a cash refund. If the Kleenheat account is cancelled within 90 days of the application being accepted, the voucher will be forfeited. Existing Kleenheat natural gas customers are not eligible for this promotion. This offer cannot be used in conjunction with any other promotional code offer. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.
$50 Bunnings gift card
This offer is only available to Western Australian residents where Kleenheat is available as a retailer of natural gas. To receive the $50 Bunnings Gift card you must sign up with Kleenheat as your residential natural gas provider and enter a valid promo code during the sign up process, and your application must be accepted by Kleenheat. Bunnings Gift card will be sent by post within 90 days of the application being accepted. Gift card cannot be exchanged for a cash refund. If the Kleenheat account is cancelled at any time before 90 days has elapsed this offer will be forfeited. Existing Kleenheat natural gas customers are not eligible for this promotion.
flybuys 10,000 bonus points
This offer is only available to Western Australian residents where Kleenheat is available as a retailer of natural gas, and excludes LPG customers. To receive the 10,000 flybuys BONUS POINTS, you must sign up with Kleenheat as your residential natural gas provider and enter your valid flybuys membership number during the sign up process, and your application must be accepted by Kleenheat. To be eligible for the 10,000 BONUS POINTS, you must remain a Kleenheat natural gas customer for a minimum period of 90 days. The 10,000 BONUS POINTS bonus is not transferrable to another flybuys membership number and will be allocated to your linked flybuys account after 90 days of the application being accepted, provided you are still a Kleenheat natural gas customer at that point in time. Each Kleenheat account is only eligible for one allocation of flybuys BONUS POINTS to one flybuys membership. 10,000 BONUS POINTS are not redeemable for cash. Existing Kleenheat natural gas customers are not eligible for this promotion. This offer cannot be used in conjunction with any other promotional code offer. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.
flybuys points on natural gas spend
Kleenheat residential natural gas customers who link their flybuys membership number to their Kleenheat account will be issued with one (1) flybuys point for every whole dollar billed and paid on their residential natural gas account with Kleenheat. To be eligible to earn flybuys points, customers must have an active flybuys membership. This offer may be extended or cancelled at the discretion of Kleenheat. This offer is sent by flybuys. flybuys’ privacy policy applies. Standard flybuys Terms and Conditions apply and are available at flybuys.com.au.