(For Customer’s paying the residential Price).
The terms set out in this Plan Details form part of the Contract, and may limit or vary the terms set out elsewhere in the Contract.
The 10% Discount applies to the gas usage charges only. The Discount will apply for a minimum period of two years from the Acceptance Date.
Standard Price less the Discount to the usage charge.
|Usage charge – for the first 12 units used on average per day
||14.20 cents per unit
||12.78 cents per unit
|Usage charge – for each additional unit used on average per day
||12.81 cents per unit
||11.53 cents per unit
||20.58 cents per day
||20.58 cents per day
*As at 1 November 2015. Prices are subject to change.
View standard prices and fees for all natural gas customers
You must pay by direct debit in monthly instalments. Kleenheat will direct debit an instalment amount each month from your nominated bank account or credit/debit card. Instalment payments will commence from the Supply Date.
For your first billing period, Kleenheat will deduct monthly instalments calculated according to the market average for household usage adjusted for seasonal changes, or based on your past household usage if available. Once Kleenheat starts receiving Meter reads for your Supply Address, Kleenheat will adjust your monthly instalment amounts to take into account your forecast usage, adjusted for any differences between your previous instalments and your actual gas use.
You must set up a direct debit arrangement with Kleenheat. You can choose to set up the direct debit from a bank account or a credit/debit card. No credit/debit card payment Fees will be charged to you for direct debit payments. Your instalments will be direct debited on a day of the month you nominate (this can be any day between and including 1 and 28), or the next Business Day.
Supply will commence on the date of the next meter reading at the Supply Address that is taken more than 5 business days after submission of the transfer request and that generates an actual value. Kleenheat will lodge the transfer request within 7 business days after the Acceptance Date.
Your contract term is not for a Fixed Term. The Contract Term continues until terminated in accordance with clause 22 of the terms and conditions, subject to the below requirement for termination by the Customer under clause 22.2.
If you wish to terminate the Contract under clause 22.2, you must give notice of termination to Kleenheat by calling us on 13 21 80. Notice of termination given by any other method will not be effective. No termination Fees apply.
Kleenheat will send your Bills to your nominated email address approximately quarterly, when your Meter is read.
If an email cannot be sent, a paper Bill will be mailed to you and a bill copy Fee of $5.00 applied to your account.
By agreeing to email billing as part of the terms of this Contract, you also agree to Kleenheat sending other communications to your nominated email address.
View non-standard terms and conditions