Terms & Conditions

New Customer Offer – Terms & Conditions

This Offer is available only to new residential Kleenheat customers that purchase through selected branches and commission agents in Western Australia for the supply of household LPG at a single residential address.

New customers will receive 20% off the normal retail price of a 45kg LPG cylinder for the first order up to a maximum of two 45kg cylinders.

To be eligible for this Offer, you must currently be supplied by an LPG supplier other than Kleenheat, and have one or more 45kg LPG vapour cylinders installed at your premises.

Acceptance of this Offer can only be made by you establishing a new LPG account with Kleenheat. By accepting the Offer, you agree to these terms and conditions.

Your agreement with Kleenheat (“Agreement”) will consist of the terms and conditions of this Offer and Kleenheat’s standard Terms & Conditions for Residential Cylinder Users (a copy of which is available at https://www.kleenheat.com.au/wp-content/uploads/2015/10/GAS3857-Residential-User-Brochure-A4-HR.pdf). In the case of any inconsistency, this Offer will prevail.

This Offer cannot be used in conjunction with any other promotion or discount offer from Kleenheat.

This offer is available for acceptance until 31 December 2019. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.

The deferred service charge for 12 months

This Offer includes the deferral of the usual service charge that applies to 45kg LPG vapour cylinders for the first 12 months. The standard Kleenheat service charge will apply after the end of the initial 12 month period.

An installation/connection fee may apply to customers with dwellings not already on LPG.

This offer is available for acceptance until 31 December 2019. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.

Price match guarantee, less 10%

• We will beat any lower comparable LPG price for residential and commercial supply by 10%.
• This price guarantee is only available to person(s) who are existing customers and/or enter into a new agreement with Kleenheat for the household supply of LPG in Broome, Western Australia.
• For orders of 45kg vapour cylinders, we will charge you a price which is 10% less than the competitor’s comparable price offer in your supply area (Origin, Elgas, and BOC)
• Comparable price offer:
  • The competitor’s LPG product price offer, as advertised in a daily newspaper, catalogue, commercial radio or television advert, must be less than the Kleenheat quoted price for the identical LPG product, not including any additional fees or charges associated with supply, sign up incentives, loyalty benefits or dual product discounts. The competitor’s offer must be a genuine offer available to the general public and applicable to your supply address.
• Notifying us of a Price Guarantee claim:
  • To make a Price Guarantee claim, call Kleenheat on 13 21 80. The Kleenheat representative may request from you evidence of the competitor’s offer to verify that it is a comparable offer. You can provide evidence of the advertised offer either by mail, fax or email to Kleenheat. Kleenheat requires a minimum of one week to process and verify received claims. We will contact you once the claim has been processed.
• Duration of Price Guarantee: This Price Guarantee expires on 31 December 2019. Kleenheat will process any valid Price Guarantee claims submitted prior to that date but will not accept any claims made after the expiry date.
• No waiver: The failure to enforce a provision of these Terms and Conditions will not constitute a waiver of that provision.

This offer is available for acceptance until 31 December 2019. This offer may be extended, cancelled or changed at any time at the discretion of Kleenheat.