Kleenheat’s Terms & Conditions for cylinder users
If you’re using Kleenheat gas cylinders at your home, or considering Kleenheat for your residential cylinder needs, please keep in mind our relevant Terms & Conditions
If you’re using Kleenheat gas cylinders at your home, or considering Kleenheat for your residential cylinder needs, please keep in mind our relevant Terms & Conditions
The customer and Kleenheat agree that the following terms and conditions shall govern the use of the direct debit request: Kleenheat will only debit the customer’s account or card as authorised by the customer in accordance with this agreement. Where a customer is on a Contract that does not require payment by monthly instalments, Kleenheat […]
Kleenheat business customers who consume less than 160 megawatt hours (or 60, 000 units per year) are classed as small use customers. The Code of Conduct for the Supply of Electricity to Small Use Customers 2018 regulates and controls the conduct of retailers, distributors and electricity marketing agents who supply electricity to residential and small business customers. Download […]
If you like what we do, or if we need to improve, we’re ready to listen.
View or download a copy of the Kleenheat Electricity Supply Standard Form Contract.
Please note this form is for Business customers only.
Access a copy of the residential or business Kleenheat gas fitter Request For Gas Form.
Our Financial Hardship Policy is designed to help in difficult times.
View or download a copy of the Gas Marketing Code of Conduct.
Your guide to customer entitlements, our services and how we do business.
Download the Compendium of Gas Customer Licence Obligations.
Read through our official website terms of use.