Kleenheat’s Terms & Conditions for cylinder users
If you’re using Kleenheat gas cylinders at your home, or considering Kleenheat for your residential cylinder needs, please keep in mind our relevant Terms & Conditions
Help Centre
Forms, policies, charters and codes
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Kleenheat’s Direct Debit Service Agreement
The customer and Kleenheat agree that the following terms and conditions shall govern the use of the direct debit request: Kleenheat will only debit the customer’s account or card as authorised by the customer in accordance with this agreement. Where a customer is on a Contract that does not require payment by monthly instalments, Kleenheat […]
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Updates to Kleenheat Terms & Conditions and Direct Debit Service Agreement
Changes offer customers greater flexibility in the way they manage their gas account, while also supporting adjustments to ways Kleenheat operates now and into the future.
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Code of Conduct for the Supply of Electricity to Small Use Customers
Kleenheat business customers who consume less than 160 megawatt hours (or 60, 000 units per year) are classed as small use customers. The Code of Conduct for the Supply of Electricity to Small Use Customers 2018 regulates and controls the conduct of retailers, distributors and electricity marketing agents who supply electricity to residential and small business customers. Download […]
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How can I make an enquiry or complaint?
If you like what we do, or if we need to improve, we’re ready to listen.
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Standard Form Contract for electricity customers
View or download a copy of the Kleenheat Electricity Supply Standard Form Contract.
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Business customers Direct Debit Request Form
Please note this form is for Business customers only.
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Gas fitter Request For Gas Form
Access a copy of the residential or business Kleenheat gas fitter Request For Gas Form.
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Financial Hardship Policy
Our Financial Hardship Policy is designed to help in difficult times.
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Gas Marketing Code of Conduct
View or download a copy of the Gas Marketing Code of Conduct.
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Kleenheat Customer Charter
Your guide to customer entitlements, our services and how we do business.
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Compendium of Gas Customer Licence Obligations
Download the Compendium of Gas Customer Licence Obligations.
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Website Terms of Use
Read through our official website terms of use.
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Carbon tax removal substantiation statement
We stopped charging natural gas customers the Clean Energy Charge on 1 July 2014.