Skip to main content

Our local team’s delivering five-star customer satisfaction

A little customer service goes a long way, right?

Kleenheat’s customer service efforts are backed by over 400 local staff committed to making gas easy for homes and businesses across Western Australia and the Northern Territory.

We’re thrilled our customers agree; handing Kleenheat five stars for overall satisfaction across natural gas and LPG products in Canstar Blue’s Customer Satisfaction Survey.

Get to know some of our team and learn a little about how their daily roles help make gas easy for our customers and keep them satisfied.

Nicole – Customer Service Operations Manager

Nicole manages our WA-based Customer Service Team – a diverse group of local staff working to best support Kleenheat customers across all products and services.

Each year, our Customer Service Team fields around 290,000 calls from WA and the NT, while also supporting digital enquiries across email, web chat and social media.

“Strengthening Kleenheat’s customer service focus is all about encouraging our business to look for new opportunities to make customer interactions as easy and positive as possible,” Nicole says.

When she’s not leading our customer service efforts, Nicole loves gardening and can regularly be found at Bunnings in Cockburn Central or pushing a trolley through the aisles at John Cole’s Nursery in Banjup.

Tamara – Workforce Planning Analyst

When our customers have a question about their Kleenheat account, our goal is to help them get in touch with our Customer Service Team as quickly as possible.

That’s where Tamara comes in; managing our support crew numbers to help ensure whenever that phone rings, we’ve got a real person on the other end ready to help life flow for our customers.

“Making sure we always have Kleenheat staff ready and waiting to support our customers involves plenty of organisation, but they’re such a great group to work with,” Tamara says.

Her favourite local beach location? Scarborough and Trigg – often walking the coast between the two beaches watching the local surfers.

Awhina – Cylinder Supply Manager

Our rich history in customer service goes back to 1956, when Kleenheat first began supplying LPG to WA farming communities.

Today, we deliver gas cylinders to more places more often across WA and the NT – all thanks to a network of local branches, dealers and delivery drivers committed to looking after our customers.

Awhina’s focus is on making sure our distribution network remains reliable and local households can look forward to a positive customer experience each time they order a new gas cylinder.

“We’re all about best supporting the gas needs of communities outside the natural gas network or in regional areas, so it’s important we have real locals on the ground ensuring gas gets to where it’s needed, when it’s needed,” Awhina says.

When holidaying locally, Awhina says you simply can’t beat Albany.  On top of the natural beauty of the area, the history surrounding our ANZAC relationship makes her proud to call WA home.

See why local also matters for Kleenheat’s WA cylinder dealers Vasse General Store in WA’s South West and LP & JA Fryer in Harvey.

Earle – Cylinder Delivery Driver

Our local Cylinder Delivery Drivers play a key role in Kleenheat’s customer service efforts and keeping our customers satisfied.

Based in Darwin, Earle hits the road each day to help local households keep showers warm and dinners cooked.

He enjoys friendly interactions with customers each day, but even when there’s nobody home he can complete his daily deliveries knowing he’s supporting those who support him.

“There’s not always people at home, so we leave a little tag on the cylinder so they know they just have to turn it on and happy days – they can cook their dinner and feed their family,” Earle says.

Take a look at how Earle’s helping support the gas needs of local homes and businesses across the Northern Territory.

Our customers rate Kleenheat best-in-class with Canstar Blue

Each year, Canstar Blue surveys a range of consumers on their experiences with products and services to gauge feedback on the things businesses are doing right and areas they could improve.

Across WA, Kleenheat natural gas customers remain the most satisfied for four years running – recording five-star ratings for ease of sign-up, bill and cost clarity, customer service and value for money.

We also came out on top of Canstar Blue’s customer satisfaction rankings for LPG across national suppliers, with customers giving Kleenheat five-star ratings customer service, bill and cost clarity, value for money and overall satisfaction.

Canstar Blue’s Customer Satisfaction Survey gives real consumers a voice on the product and services they use and we’re proud that they’ve rated us a five-star performer.

Looking for a little more satisfaction? As the local name in natural gas and LPG across WA and the NT, Kleenheat’s delighted to help more households enjoy reliable service and friendly support.

14 Responses to “Our local team’s delivering five-star customer satisfaction

  1. June 18, 2020 at 10:12 am
    Bridget Mayne said:

    The people and culture at Kleenheat is top rate! They are kind, friendly and go out their way to be as helpful as possible. It would be nice if other companies followed their lead.

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:42 pm
      Courtney said:

      Thanks for the feedback Bridget! Lovely to hear it.

  2. June 18, 2020 at 11:09 am
    Norman Johnson said:

    Excellent service, we never have any queries, particular billing each month we know exactly where we stand.

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:41 pm
      Courtney said:

      Thanks for the positive feedback Norman! Great to hear.

  3. June 18, 2020 at 12:44 pm
    Ron Lyster said:

    It is good to deal with real people.

    Nothing is to much trouble.

    Keep up the good work guys

    • Courtney
      Kleenheat logo
      June 18, 2020 at 12:53 pm
      Courtney said:

      Thanks Ron! We think so too. Great feedback!

  4. June 18, 2020 at 6:04 pm
    Raymond Tierney said:

    Like to nominate Julie D, Acting Manager of the Affinity Village Baldivis. Julie has guided us all the way through our virus days, always there to help, advise, encourage, keep us all on top of correspondence. Some may say this is part of her position but Julie has gone way above and beyond her required duties always there.

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:19 pm
      Courtney said:

      Hi Raymond, We’d love to see your nomination go through, please go to kleenheat.com.au/treats and fill in the form for Julie and hopefully she’ll be selected and you can share a treat with her or gift her the reward. Good luck!

  5. June 18, 2020 at 8:36 pm
    Johanna Bell said:

    Changed over last year great service so happy

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:18 pm
      Courtney said:

      Thanks Johanna, always good to see positive feedback!

  6. June 19, 2020 at 7:05 am
    Ian said:

    To me It is the seamless supply of a service that provides our family with gas for hot water and cooking. Having managed manufacturing businesses I know how much activity goes on behind the scene to achieve this excellent outcome..

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:17 pm
      Courtney said:

      Thanks Ian, there are certainly a lot more people involved than expected in most service industries! Appreciate your great feedback.

  7. June 20, 2020 at 6:45 am
    Raelene said:

    Been with Kleenheat a couple of years now. Local, cheap gas, easy payments and nice customer service! Moved house recently and changing address was a breeze.

    • Courtney
      Kleenheat logo
      June 23, 2020 at 2:15 pm
      Courtney said:

      Thanks Raelene, great to hear it’s been smooth sailing, especially with the move! Thanks for being one of our customers!

Add your comment

Leave a Reply