It’s easy to get distracted by the noise in the gas market, it’s certainly a lot more crowded now than when Kleenheat first launched its natural gas offering in 2013.
But here at Kleenheat, we believe in running our own race and have remained focused on providing the best value and experience for our customers.
We aim to make gas easy for all our customers and we’re thrilled they agree – handing us a five-star rating for overall satisfaction for the third year running in CANSTAR Blue’s customer satisfaction survey.
The Canstar Blue survey asks every day Australians to rate their experiences with particular products and services. WA natural gas customers who’ve been using our services over a substantial period of time were asked about the good and bad aspects of their experience.
Along with overall customer satisfaction, we achieved five-star reviews for ease of sign-up, bill and cost clarity, customer service and value for money in 2019.
And this year we added another feather to our cap, coming out tops in customer satisfaction in the Roy Morgan Customer Satisfaction – Gas Providers Report. The report, which looks at gas providers at a national level, saw Kleenheat leading the pack with a 74.4% satisfaction rating.
As more households make the switch to Kleenheat, our Perth-based team remains committed to providing the same uncomplicated service we’ve offered from the very beginning, so we couldn’t be happier to have our efforts recognised.
About Canstar Blue
Canstar Blue is a customer satisfaction research and ratings business helping consumers make better purchase decisions.
They commission respected professional market research companies to survey Australians on their experiences with purchased products or services.
Customers rate their satisfaction with their brand of choice on a sliding scale.
So far, over 37,000 Australians have reviewed their customer satisfaction across more than 100 different categories.
About Roy Morgan
Roy Morgan is the largest independent Australian research company, with offices in each state of Australia, as well as in the United States, Indonesia and the United Kingdom.
The customer satisfaction data was collected via in-depth, personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including around 5000 interviews with people who rated their satisfaction with their gas provider.