Customer Complaints
At Kleenheat Gas we are committed to offering the best possible standard of customer service and products. From time to time we may not achieve this standard and it’s important that you let us know.
Complaints
If you have any reason to complain, everything possible will be done to resolve the matter on your initial contact (feedback received via our website will be responded to within 2 working days). To provide your feedback
- Telephone 132 180
- Click on the ‘Contact Us’ icon on this website
- Fax to (08) 9312 9833
- Visit any Kleenheat Gas operation, agent or dealer
- In writing to Wesfarmers Kleenheat Gas Pty Ltd
PO Box 4184
Myaree Business Centre WA 6960
If we are unable to resolve the matter within 2 working days it will be escalated to a supervisor, manager or more appropriately qualified person to investigate and resolve. You will receive a response within 10 business days, provided Kleenheat Gas has all the necessary information.
In the unlikely event a complaint is not resolved; the matter will then be considered by an independent and impartial officer within Kleenheat Gas with the appropriate experience, knowledge and authority to deal with it.
Unresolved Complaints
Kleenheat Gas aims to resolve all complaints internally, however if you are not satisfied you have the right to refer your complaint to an external body.
Ombudsman schemes exist in most States and Territories of Australia, however, they have limited jurisdiction and as such only Victorian LPG cylinder users and Western Australian reticulated gas customers can use their services.
If these schemes are unable to assist you; you may wish to contact the government agency that deals with consumer issues in your State or Territory.
Energy & Water Ombudsman Victoria
GPO Box 469
Melbourne Vic 3001
Call 1800 500 509 or
Email ewovinfo@ewov.com.au
Energy Industry Ombudsman Western Australia
PO Box Z5386 St Georges Terrace, Perth WA 6831
Call (08) 9220 7588 or 1800 754 004 or
Email www.ombudsman.wa.gov.au/energy
Economic Regulation Authority (WA)
GPO Box 8469
Perth Business Centre
WA 6849
Call (08) 9213 1900
Web: www.era.wa.gov.au